[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["没有我需要的信息","missingTheInformationINeed","thumb-down"],["太复杂/步骤太多","tooComplicatedTooManySteps","thumb-down"],["内容需要更新","outOfDate","thumb-down"],["翻译问题","translationIssue","thumb-down"],["示例/代码问题","samplesCodeIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC):2024-09-10。"],[[["Business Messages agents can be configured with bot and/or human availability to manage user interactions during and outside of business hours."],["Setting bot availability allows automated responses and actions, while human availability ensures live agent support during specified times."],["You can manage agent availability through the Business Communications Developer Console or API, specifying time zones, days of the week, and hours for both bot and human representatives."],["Agents with only bot availability cannot launch on Google-managed entry points like location-based or non-local entry points, except for Google Ads."],["When both bot and human availability are set, users can be prompted to request live agent support through suggestions if the bot cannot fulfill their needs."]]],[]]