We will be winding down Google Business Messages on July 31, 2024. Read more
here.
Troubleshoot your agent
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Business Messages provides a variety of ways to test and troubleshoot your
agent. The following list describes different tools you can use to test that
your agent is working properly, troubleshoot unexpected behavior, and debug
issues:
- Agent test URL:
You can use the agent test URL in the Business Communications Developer
Console to interact with your agent on your mobile device. This URL is
available before you verify or launch your agent, so you can use it to confirm
your messaging infrastructure is working as expected.
- Location-specific test URLs:
If your agent has multiple locations, use location-specific test URLs to
access a demo conversation with your agent at a specific location.
- UserMessage reference page:
When debugging your agent, you may want to ensure you're parsing messages from
the user correctly. The
UserMessage reference page describes all the fields
your webhook can read. You can use this information to double-check your
implementation.
- Business Messages Developer Console logs page:
To debug message delivery issues, use the Business Messages Developer Console
logs page. These logs list every inbound and outbound message. They also show
you each message status, so you can see which messages failed to deliver
properly.
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Last updated 2023-01-03 UTC.
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