We will be winding down Google Business Messages on July 31, 2024. Read more
here.
Fix a suspended agent
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If an agent doesn't meet minimum performance
thresholds,
Business Messages may suspend the agent. When an agent is suspended, the agent
and any associated locations are unlaunched from Google-owned entry points.
Brand-managed entry points are exempt from suspension.
Reinstate a suspended agent
You can reinstate suspended agents at any time by
re-launching them.
Prevent agents from being suspended
To prevent your agents from being suspended,
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Last updated 2024-11-14 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-11-14 UTC."],[[["\u003cp\u003eBusiness Messages may suspend agents and associated locations from Google entry points if they don't meet performance thresholds.\u003c/p\u003e\n"],["\u003cp\u003eSuspended agents can be reinstated by re-launching them.\u003c/p\u003e\n"],["\u003cp\u003eAgent suspension can be prevented by monitoring performance, timely message processing, ensuring accurate messaging availability, and incorporating automation.\u003c/p\u003e\n"]]],[],null,["# Fix a suspended agent\n\nIf an agent doesn't meet minimum [performance\nthresholds](/business-communications/business-messages/guides/how-to/measure/metrics#performance),\nBusiness Messages may suspend the agent. When an agent is suspended, the agent\nand any associated locations are unlaunched from Google-owned entry points.\nBrand-managed entry points are exempt from suspension.\n\nReinstate a suspended agent\n---------------------------\n\nYou can reinstate suspended agents at any time by\n[re-launching them](/business-communications/business-messages/guides/how-to/launch/agents).\n\nPrevent agents from being suspended\n-----------------------------------\n\nTo prevent your agents from being suspended,\n\n- Regularly [monitor your agents'\n performance](/business-communications/business-messages/guides/how-to/measure/metrics)\n- [Process and respond to\n messages](/business-communications/business-messages/guides/how-to/measure/metrics#process_and_respond_to_messages_without_technical_issue) in a timely manner\n- Make sure that your agents' [messaging\n availability](/business-communications/business-messages/guides/how-to/agents/availability) is correct so that Business Messages correctly computes response rates\n- [Add\n automation](/business-communications/business-messages/guides/how-to/integrate/dialogflow) to your agents"]]