A partner is an individual or group that consumes APIs to create, manage, or operate one or more agents. This may be an aggregator, a customer service provider, a brand, a carrier, or any other type of organization or individual.

Venn diagram showing the agent/brand/partner relationship

  • Agent. A conversational representation of a brand, managed by a partner. Includes any interface users interact with and any code or infrastructure required to power the interaction.
  • Brand. An organization or group represented by one or more agents.
  • Business Communications API. A product to create, verify, and otherwise manage partners' various Business Communications agents.