Meet customers where they are
Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.
In the coming months, consumers will be able to find Business Messages in even more places on Android, including within apps and during calls.
Create connections that count
Build consumer trust by showing expected wait times and answers to frequently asked questions, and enhance customer care with the ability to connect with a live agent. Drive loyalty, purchasing, scheduling, and upsell through rich features like carousels, suggested replies, and photos.
Business Messages provides brands a comprehensive business messaging solution across Android devices, and through Google Maps on iOS.
Optimize your program
The way we communicate has changed: 75% of consumers now prefer to engage with a brand over private messaging channels versus traditional channels. Business Messages can help route calls to chat, increase sales, and improve customer satisfaction with CSAT data and feedback. For more hands-on assistance, our team and partners can help brands develop a conversational marketing strategy.