We will be winding down Google Business Messages on July 31, 2024. Read more
here.
Location
Stay organized with collections
Save and categorize content based on your preferences.
A location is a physical location of a brand or business. The brand that an
agent represents may have one or more physical locations. You can use the
Business Communications API
to associate the agent with any number of physical locations. You can then
identify which physical location a user messages and determine the best course
of action for responding to the user.
Business Messages uses Place IDs to identify physical locations.
You must claim ownership of physical locations through
Business Profile
before you can associate locations with a Business Messages agent.
Conversations with a particular location are not available to users until the
location is launched. In order to launch a location for use with an agent, you
must first verify the
location
and launch the associated
agent.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2024-11-14 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-11-14 UTC."],[[["\u003cp\u003eA location is a physical place of business, and you can link your Business Messages agent with multiple locations using the Business Communications API.\u003c/p\u003e\n"],["\u003cp\u003eEach location is identified using a unique Place ID from Google Places, which can be found using provided tools.\u003c/p\u003e\n"],["\u003cp\u003eBefore associating locations with your agent, you must claim ownership of them through your Business Profile.\u003c/p\u003e\n"],["\u003cp\u003eTo enable user conversations with a specific location, you need to verify it and launch the associated agent.\u003c/p\u003e\n"]]],[],null,[]]