A survey is a way to measure the customer satisfaction rating of your Business Messages agent. Surveys display in a dialog above a conversation and allow users to rate their experience with your agent. You can send and receive surveys in the same way as messages.
Survey
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Last updated 2024-11-14 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-11-14 UTC."],[[["Surveys in Business Messages allow you to gauge customer satisfaction with your agent's performance."],["These surveys appear in the conversation dialog and enable users to provide feedback on their experience."],["Surveys are sent and received like regular messages within the Business Messages platform."]]],[]]