[[["わかりやすい","easyToUnderstand","thumb-up"],["問題の解決に役立った","solvedMyProblem","thumb-up"],["その他","otherUp","thumb-up"]],[["必要な情報がない","missingTheInformationINeed","thumb-down"],["複雑すぎる / 手順が多すぎる","tooComplicatedTooManySteps","thumb-down"],["最新ではない","outOfDate","thumb-down"],["翻訳に関する問題","translationIssue","thumb-down"],["サンプル / コードに問題がある","samplesCodeIssue","thumb-down"],["その他","otherDown","thumb-down"]],["最終更新日 2024-09-10 UTC。"],[[["Business Messages agents can be configured with bot and/or human availability to manage user interactions during and outside of business hours."],["Setting bot availability allows automated responses and actions, while human availability ensures live agent support during specified times."],["You can manage agent availability through the Business Communications Developer Console or API, specifying time zones, days of the week, and hours for both bot and human representatives."],["Agents with only bot availability cannot launch on Google-managed entry points like location-based or non-local entry points, except for Google Ads."],["When both bot and human availability are set, users can be prompted to request live agent support through suggestions if the bot cannot fulfill their needs."]]],[]]
