除了在對話期間提供資訊外，代理程式在深入瞭解通訊對象時通常幾乎沒有其他相關資訊。不過，代理程式可以使用 OAuth 驗證使用者，藉此確認使用者身分、自訂對話內容，以及代表使用者執行操作。
在這個對話流程中，使用者選擇在帳戶中新增抵免額，代理程式提示使用者登入，以驗證使用者的身分、擷取使用者已知資訊，並訂購抵免額。
- 使用者開始與代理程式對話。
使用者開始輸入回應後，系統會將輸入事件傳送給代理程式。
{ "agent": "brands/1111/agents/2222", "conversationId": "3333", "customAgentId": "oauth", "requestId": "1234567890", "userStatus": { "isTyping": "true", "createTime": "2020-10-02T15:01:23.045123456Z", }, "sendTime": "2020-10-02T15:01:24.045123456Z", }使用者傳送「Hello, I'」想要將 5 個抵免額加入我的帳戶中。
{ "agent": "brands/1111/agents/2222", "conversationId": "3333", "customAgentId": "oauth", "requestId": "123123123", "message": { "messageId": "4444", "name": "conversations/12345/messages/67890", "text": "Hi, I'd like to add 5 credits to my account", "createTime": "2020-10-02T15:05:23.045123456Z", }, "context": { "entryPoint": "PLACESHEET", "userInfo": { "displayName": "Michael", "userDeviceLocale": "en", }, "resolvedLocale": "en", } "sendTime": "2020-10-02T15:05:24.045123456Z", }服務專員會傳送「我可以協助你」。如要繼續操作，請登入帳戶以繼續。
clientId和scopes是由 OAuth 供應商定義。代理程式會根據 OAuth 供應商的要求產生codeChallenge值。curl -X POST "https://businessmessages.googleapis.com/v1/conversations/3333/messages" \ -H "Content-Type: application/json" \ -H "`oauth2l header --json path/to/service/account/key.json businessmessages`" \ -d "{ 'messageId': '5555', 'text': 'I can help you with that. Sign into your account to continue.', 'suggestions': [ { 'AuthenticationRequest': { 'clientId': 'oauth_client_id_1234567890', 'codeChallenge': 'code_challenge', 'scopes': [ 'account', 'billing', ], }, }, ], 'representative': { 'avatarImage': 'https://oauth.agent/bot-avatar.jpg', 'displayName': 'OAuth Agent', 'representativeType': 'BOT' } }"使用者收到訊息、輕觸驗證要求建議並登入自己的帳戶。
代理程式會在
authenticationResponse.code欄位中收到含有 OAuth 授權碼的訊息。{ "agent": "brands/1111/agents/2222", "conversationId": "3333", "customAgentId": "oauth", "requestId": "1234567895", "authenticationResponse": { "code": "fkhoe541658sfk684d135j186mngkjdrt5425415a2s1dfa68s4edf", }, } "sendTime": "2020-10-02T15:01:24.045123456Z", }代理程式會與 OAuth 供應商通訊，將存取授權碼交換成存取權杖，並擷取使用者的帳戶資訊。
代理程式會傳送登入問題。你目前有 2 個抵免額。為了確認，您要求我在帳戶中新增 5 個抵免額，並使用預設付款方式部署項目；以「&是」和「否」表示訊息做為建議回覆。
curl -X POST "https://businessmessages.googleapis.com/v1/conversations/3333/messages" \ -H "Content-Type: application/json" \ -H "`oauth2l header --json path/to/service/account/key.json businessmessages`" \ -d "{ 'messageId': '7777', 'text': 'Thanks for signing in. You currently have 2 credits. To confirm, you'd like to me to add 5 credits to your account and bill your default payment method?', 'suggestions': [ { 'reply': { 'text': 'Yes', 'postbackData': 'process-transaction', }, }, { 'reply': { 'text': 'No', 'postbackData': 'cancel-transaction', }, }, ], 'representative': { 'avatarImage': 'https://oauth.agent/bot-avatar.jpg', 'displayName': 'OAuth Agent', 'representativeType': 'BOT' } }"使用者輕觸「是」建議回覆。
{ "agent": "brands/1111/agents/2222", "conversationId": "3333", "customAgentId": "oauth", "requestId": "1234567898", "suggestionResponse": { "message": "conversations/333/messages/8888", "postbackData": "process-transaction", "createTime": "2020-10-02T15:01:26.045123456Z", "text": "Yes", "suggestionType": "REPLY", } "sendTime": "2020-10-02T15:01:27.045123456Z", }代理程式會使用 OAuth 存取權杖處理交易，然後傳送訊息「Great」。我剛在帳戶中存入了 5 個抵免額。請問還有什麼需要我幫忙的嗎？
curl -X POST "https://businessmessages.googleapis.com/v1/conversations/3333/messages" \ -H "Content-Type: application/json" \ -H "`oauth2l header --json path/to/service/account/key.json businessmessages`" \ -d "{ 'messageId': '9999', 'text': 'Great. I just added 5 credits to your account. Is there anything else I can help you with?', 'representative': { 'avatarImage': 'https://oauth.agent/bot-avatar.jpg', 'displayName': 'OAuth Agent', 'representativeType': 'BOT' } }"使用者傳送「不，謝謝」
{ "agent": "brands/1111/agents/2222", "conversationId": "3333", "customAgentId": "oauth", "requestId": "123123133", "message": { "messageId": "4444", "name": "conversations/12345/messages/101010", "text": "No, thanks", "createTime": "2020-10-02T15:05:23.045123456Z", }, "context": { "entryPoint": "PLACESHEET", "userInfo": { "displayName": "Michael", "userDeviceLocale": "en", }, "resolvedLocale": "en", } "sendTime": "2020-10-02T15:05:28.045123456Z", }服務專員已與我們聯絡，感謝您與我們聯絡。祝你有個愉快的一天！
curl -X POST "https://businessmessages.googleapis.com/v1/conversations/3333/messages" \ -H "Content-Type: application/json" \ -H "`oauth2l header --json path/to/service/account/key.json businessmessages`" \ -d "{ 'messageId': '11111111', 'text': 'Thanks for contacting us. Have a great day!', 'representative': { 'avatarImage': 'https://oauth.agent/bot-avatar.jpg', 'displayName': 'OAuth Agent', 'representativeType': 'BOT' } }"