Product issues

Stay organized with collections Save and categorize content based on your preferences.

Here are some item-level issues that might impact your products.

See the Product statuses guide for sample API output, and to view the status of your products, including itemLevelIssues. See Account issues for issues at the account level.

Last updated: April 5, 2022

Top issues

Here are the most common item-level issues:

Common issues

Here are the common item-level issues by code, with their description and detail values. Click the issue code for troubleshooting information.

Code
ambiguous_shipping_service_attributes
Ambiguous services [shipping]
Details

Remove duplicate services or ensure that multiple services with different rates do not have the same name

attribute_has_too_many_values
Too many values [size]
Details

Don't exceed the maximum allowed number of values in your product data

attribute_has_too_many_values
Too many values [image link]
Details

Don't exceed the maximum allowed number of values in your product data

attribute_has_too_many_values
Too many values [subscription cost]
Details

Don't exceed the maximum allowed number of values in your product data

attribute_has_too_many_values
Too many values [additional image link]
Details

Don't exceed the maximum allowed number of values in your product data

attribute_has_too_many_values
Too many values [installment]
Details

Don't exceed the maximum allowed number of values in your product data

attribute_has_too_many_values
Too many values [color]
Details

Don't exceed the maximum allowed number of values in your product data

attribute_missing_required_subattribute
Missing sub-attribute [attribute value (sub-attribute of [product detail])]
Details

Add the missing attribute to your product data

attribute_missing_required_subattribute
Missing sub-attribute [rate (sub-attribute of [tax])]
Details

Add the missing attribute to your product data

attribute_missing_required_subattribute
Missing sub-attribute [attribute name (sub-attribute of [product detail])]
Details

Add the missing attribute to your product data

availability_mismatch
Mismatched value (page crawl) [availability]
Details

Update your product's availability in your product data to match the availability on your landing page

availability_mismatch_regional_offer
Mismatched regional value (page crawl) [availability]
Details

Update the availability for all regions to match the availability on your landing page

bulk_gtin
Unsupported bulk value [gtin]
Details

Use the globally valid GTIN provided by the manufacturer, not a GTIN reserved for bulk products

coupon_gtin
Unsupported coupon value [gtin]
Details

Use a GTIN that's not a coupon code (coupon range prefixes: 98-99)

encoding_problem
Invalid character encoding [product highlight]
Details

Use UTF-8,UTF-16 ,Latin-1 or ASCII character encoding for your product data

google_category_unrecognized
Invalid value [google product category]
Details

Use an accepted category from the taxonomy

id_reuse
Reused value [id]
Details

Submit a new and unique ID that you've never used before

identifier_exists_false_misuse
Incorrect value [identifier exists]
Details

This item has an internationally recognized unique identifier. Submit a valid GTIN and either set this value to true or remove this value.

incorrect_color_error
Invalid value [color]
Details

Use a recognizable color name such as "red", "blue" or "lavender"

incorrect_identifier
Incorrect identifier [gtin]
Details

Use the correct product identifier

incorrect_identifier_under_review
Incorrect identifier pending review [gtin]
Details

The recently updated identifier is currently under review.

incorrect_mpn_error
Incorrect product identifier [mpn]
Details

Use the Manufacturer's Part Number (MPN)

incorrect_size_error
Incorrect value [size]
Details

Use a standard size value for your country of sale

invalid_attribute_value
Invalid value [mpn]
Details

Submit a valid value based on Google's product data specification

invalid_attribute_value
Invalid value [sale price]
Details

Submit a valid value based on Google's product data specification

invalid_attribute_value
Invalid value [brand]
Details

Submit a valid value based on Google's product data specification

invalid_attribute_value
Invalid value [title]
Details

Submit a valid value based on Google's product data specification

invalid_attribute_value
Invalid value [gtin]
Details

Submit a valid value based on Google's product data specification

invalid_base_measure
Invalid measure [unit pricing base measure]
Details

Use an accepted integer value and unit of measure (for example "10 oz" or "100 ml")

invalid_currency
Invalid currency
Details

Use the currency code of the country of sale (for example "EUR" or "CAD")

invalid_enum_value
Invalid value [availability]
Details

Use an accepted value

invalid_price
Invalid value for category [price]
Details

Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0.

invalid_price_for_category
Invalid value for category [price]
Details

Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0.

invalid_price_for_category
Invalid value for category [sale price]
Details

Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0.

invalid_target_country
Unsupported country of sale
Details

Use a supported country of sale

invalid_upc
Invalid value [gtin]
Details

Use a globally valid UPC

invalid_url
Invalid URL [image link]
Details

Use a complete URL that starts with http:// or https:// and links to a valid destination such as an image or a landing page

invalid_url
Invalid URL [link]
Details

Use a complete URL that starts with http:// or https:// and links to a valid destination such as an image or a landing page

invalid_url_with_ip
Your URL contains an IP address
Details

Use the domain name instead of the IP address in your landing page URL

invalid_url_with_ip
Your URL contains an IP address
Details

Use the domain name instead of the IP address in your landing page URL

item_duplicate_by_gtin
Duplicate value [gtin]
Details

Submit a unique value for each product

item_duplicate_by_visible_attributes
Duplicate product
Details

Submit more unique values for this product

item_duplicate_within_item_group_id
Duplicate variant
Details

Submit more unique values for this variant

item_group_by_gtin_with_conflicting_attributes
Same GTIN but differing value [brand]
Details

Submit the same value for all products with the same GTIN or update the GTIN

item_group_by_gtin_with_conflicting_attributes
Same GTIN but differing value [item group id]
Details

Submit the same value for all products with the same GTIN or update the GTIN

item_group_by_identity_with_conflicting_attributes
Same identifier but differing value [item group id]
Details

Submit the same value for all products with the same identifier or update the identifier

item_group_by_item_group_id_with_conflicting_attributes
Matching variant but differing value [brand]
Details

Submit a value that matches the other variants in this group

item_group_same_image_varying_color
Same value for differing variants [image link]
Details

Submit a unique value for each variant that has different physical appearances

item_has_unsupported_attribute
Unsupported attribute [installment]
Details

Remove this value for this product

item_missing_required_attribute
Missing value [price]
Details

Add this attribute to your product data

item_missing_required_attribute
Missing value [image link]
Details

Add this attribute to your product data

item_missing_required_attribute
Missing value [link]
Details

Add this attribute to your product data

item_missing_required_attribute
Missing value [availability]
Details

Add this attribute to your product data

item_missing_required_attribute
Missing value [title]
Details

Add this attribute to your product data

item_missing_required_attribute
Missing value [color]
Details

Add this attribute to your product data

item_missing_variant_with_item_group_id
Missing attribute value for grouped variants [gender]
Details

Submit this value for all product variants in the same group

item_missing_variant_with_item_group_id
Missing attribute value for grouped variants [color]
Details

Submit this value for all product variants in the same group

landing_page_error
Unavailable desktop landing page
Details

Update your website or landing page URL to enable access from desktop devices

landing_page_roboted
Desktop page not crawlable due to robots.txt
Details

Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site

local_missing_description
Missing value [description]
Details

Add your product's description

merchant_hosted_local_store_front_basic_missing_national_price
Missing price attribute in local product feed
Details

Prices are required for product listings in the merchant local hosted storefront (basic) program. Add the price to your local product feed and resubmit.

mismatching_brand_gtin_prefix
GTIN not related to brand
Details

Use a globally valid GTIN that is related to the brand you submitted

missing_shipping
Missing value [shipping]
Details

Add shipping costs for your product

missing_shipping_dimension
Missing value [shipping length]
Details

Add the width of the product's shipping package for use in dimensional weight calculations

missing_shipping_dimension
Missing value [shipping height]
Details

Add the width of the product's shipping package for use in dimensional weight calculations

missing_shipping_dimension
Missing value [shipping width]
Details

Add the width of the product's shipping package for use in dimensional weight calculations

missing_shipping_weight
Missing value for shipping rate [shipping weight]
Details

To calculate the shipping cost for this product add this value to your feed

missing_tax
Missing value [tax]
Details

Add tax information in your Merchant Center settings or in your product data

mobile_landing_page_error
Unavailable mobile landing page
Details

Update your website or landing page URL to enable access from mobile devices

mobile_landing_page_roboted
Mobile page not crawlable due to robots.txt
Details

Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site

non_product_data
Extraneous text [title]
Details

Remove extraneous text such as promotions from this value

price_mismatch
Mismatched value (page crawl) [price]
Details

Update your product's price in your product data to match the price on your landing page

price_mismatch_regional_offer
Mismatched regional value (page crawl) [price]
Details

Update the price for all regions to match the price on your landing page

private_range_chars_in_encoding
Invalid characters [title]
Details

Remove private use characters

region_not_allowed
Invalid region [region (sub-attribute of [shipping])]
Details

Submit a state, territory or prefecture (ISO 3166-2); regions are supported in the US, Australia and Japan

reserved_gtin
Unsupported value (reserved) [gtin]
Details

Use a GTIN that doesn't start with "2", "02" or "04"

shipping_dimension_too_high
Dimension value too high [shipping length]
Details

Use a shipping dimension value within the limits

shipping_dimension_too_high
Dimension value too high [shipping height]
Details

Use a shipping dimension value within the limits

shipping_dimension_too_high
Dimension value too high [shipping width]
Details

Use a shipping dimension value within the limits

shipping_rate_too_high
Price value too high [price (sub-attribute of [shipping])]
Details

Use a shipping dimension value within the limits

shipping_weight_too_high
Value too high [shipping weight]
Details

Use a shipping weight value within the limits

strong_id_inaccurate
Incorrect product identifier [gtin]
Details

Use the manufacturer's product identifiers (GTIN,brand, MPN)

text_value_too_long
Text too long [id]
Details

Don't exceed the maximum allowed number of values in your product data

unit_pricing_base_measure_without_measure
Missing measure
Details

Add the measure and dimension of your product to reflect the exact cost per unit

url_does_not_match_homepage
Mismatched domains [link]
Details

Use the same domain for product landing page URLs as in your Merchant Center website setting

url_known_as_badurl
Suspicious domain [image link]
Details

Move your content to a safe domain

url_known_as_badurl
Suspicious domain [link]
Details

Move your content to a safe domain

utf8utf8
Invalid UTF-8 encoding [title]
Details

Use proper UTF-8 encoding for text and avoid double encoding