Ads and free listings return settings

If you list products through Google Ads or free listings, you can use returnpolicyonline to create, view, edit, or delete online return policies with the following attributes:

Products sold through Google Ads or free listings don't require a return address.

See Set up your return policies for Shopping ads and free listings for more details.

list

You can use returnpolicyonline.list to list all your existing online return policies. To view a specific return policy by ID, see get.

GET https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline

Here's a sample response:

{
 "returnPolicies": [
   {
     "returnPolicyId": "transactions:US:default",
     "label": "default",
     "countries": [
       "GB"
     ],
     "policy": {
       "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
       "days": "90"
     },
     "restockingFee": {
       "fixedFee": {
         "value": "5.99",
         "currency": "GBP"
       }
     },
     "returnMethods": [
       "IN_STORE",
       "BY_MAIL"
     ],
     "itemConditions": [
       "NEW",
       "USED"
     ],
     "returnReasonCategoryInfo": [
       {
         "returnReasonCategory": "ITEM_DEFECT",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "GBP"
           }
         }
       },
       {
         "returnReasonCategory": "BUYER_REMORSE",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "GBP"
           }
         }
       }
     ],
     "returnPolicyUri": "https://www.example.com/return-policy"
   },
   {
     "returnPolicyId": "transactions:US:default",
     "label": "default120days",
     "countries": [
       "US",
       "FR"
     ],
     "name": "returnpolicy120days",
     "policy": {
       "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
       "days": "90"
     },
     "restockingFee": {
       "fixedFee": {
         "value": "0.00",
         "currency": "USD"
       }
     },
     "returnMethods": [
       "BY_MAIL"
     ],
     "itemConditions": [
       "NEW",
       "USED"
     ],
     "returnReasonCategoryInfo": [
       {
         "returnReasonCategory": "ITEM_DEFECT",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "USD"
           }
         }
       },
       {
         "returnReasonCategory": "BUYER_REMORSE",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "USD"
           }
         }
       }
     ],
     "returnPolicyUri": "https://www.example.com/return-policy"
   }
 ]
}

get

You can use returnpolicyonline.get to get a specific return policy by returnPolicyId. This method returns a single return policy. To view all your return policies at once, see list.

GET https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline/returnPolicyId

Here's a sample response:

{
  "returnPolicyId": "transactions:US:default",
  "label": "default",
  "countries": [
    "US"
  ],
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    },
    {
      "returnReasonCategory": "BUYER_REMORSE",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

create

You can use returnpolicyonline.create to add a new return policy. The response includes the updated policy.

POST https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline

Here's a sample request:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "countries": [
    "US"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "restockingFee": {
    "fixedFee": {
      "currency": "USD",
      "value": "0.00"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

Here's a sample response:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "countries": [
    "US"
  ],
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

patch

You can use returnpolicyonline.patch to update an existing online return policy by returnPolicyId.

PATCH https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline/returnPolicyId

Here's a sample request:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "countries": [
    "US",
    "FR"
  ],
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    },
    {
      "returnReasonCategory": "BUYER_REMORSE",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

Here's a sample response:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "countries": [
    "US",
    "FR"
  ],
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    },
    {
      "returnReasonCategory": "BUYER_REMORSE",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

delete

You can use returnpolicyonline.delete to delete an existing online return policy by returnPolicyId. This method returns a 200 code if the request is successful, and a 404 code if the request encounters an error.

DELETE https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline/returnPolicyId

Here's a sample request:

{
  "error": {
    "code": "404",
    "message": "Return policy not found.",
    "status": "NOT_FOUND",
    "details": [
      {
        "type": "type.googleapis.com/google.rpc.ErrorInfo",
        "reason": "notFound",
        "domain": "global"
      }
    ]
  }
}