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Offer Level Errors and Warnings
Introduction/Business Impact
After a merchant solves their account issues, product level issues are a
priority because this is the content which drives impression and clicks.
It is vital to provide merchants the necessary information they need to
identify the product statuses and resolution paths to fix their products.
UX Guidance
For product level issues surfaced, Merchants should be able to see in the
dashboard breakdown of issue type, severity, and the number of products
affected. On the overview page, they can see how many products (if any)
are "not approved":
If the merchant toggles to the "Products" tab, they can see which products
are affected by the product-level issue. If they click the link to the issue
under the "Issues" column, they will be prompted to fix these errors. You can
find more about the resolution and appeal process for offer level issues,
here.
When a merchant clicks on a specific product in the list, you should display
the view provided by Merchant Support API as described in sample mocks
(this view is identical for product & account issues).
Tech Guidance
To display an overview page with a number of disapproved or approved products
and product list you can use the product filtering API.
To display issues for each product in a detailed view, we recommend using the
new merchant support service render product issues method to display
product information and issues to your merchants. With the focus of this method
on helping merchants help themselves, it comes with a variety of features
such as different supported languages, updated policies, and support for new
upcoming features in the future. Learn more about
how to implement this new method into your interface.
Also, we suggest reviewing following resources to understand how the different
product statuses work in Merchant Center and the Content API.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-09-03 UTC."],[[["\u003cp\u003eAfter account-level issues, product-level issues should be addressed to improve product visibility and performance, as they directly impact impressions and clicks.\u003c/p\u003e\n"],["\u003cp\u003eMerchants can utilize the dashboard to view a breakdown of product-level issues, including the type, severity, and number of affected products, and access a detailed view of each product's issues for troubleshooting.\u003c/p\u003e\n"],["\u003cp\u003eGoogle provides APIs and services, such as the Product Filtering API and Merchant Support Service, for developers to integrate product-level issue data and resolution paths into merchant interfaces.\u003c/p\u003e\n"],["\u003cp\u003eMerchants should prioritize fixing disapproved and warned products, as these issues can hinder product visibility and overall performance.\u003c/p\u003e\n"],["\u003cp\u003eComprehensive documentation and resources are available to guide developers and merchants in understanding product statuses, issue resolution, and API implementation, including links to specific Google support pages and developer guides.\u003c/p\u003e\n"]]],[],null,["Offer Level Errors and Warnings\n\nIntroduction/Business Impact\n\n*** ** * ** ***\n\nAfter a merchant solves their account issues, product level issues are a\npriority because this is the content which drives impression and clicks.\nIt is vital to provide merchants the necessary information they need to\nidentify the product statuses and resolution paths to fix their products.\n\nUX Guidance\n\n*** ** * ** ***\n\nFor product level issues surfaced, Merchants should be able to see in the\ndashboard breakdown of issue type, severity, and the number of products\naffected. On the overview page, they can see how many products (if any)\nare \"not approved\":\n\nIf the merchant toggles to the \"Products\" tab, they can see which products\nare affected by the product-level issue. If they click the link to the issue\nunder the \"Issues\" column, they will be prompted to fix these errors. You can\nfind more about the resolution and appeal process for offer level issues,\n[here](/merchant/storebuilder/online/sections/3_2_2_appeal).\n\nWhen a merchant clicks on a specific product in the list, you should display\nthe view provided by Merchant Support API as described in [sample mocks](https://developers.google.com/shopping-content/guides/merchant-support#ui_mocks)\n(this view is identical for product \\& account issues).\n\nTech Guidance\n\n*** ** * ** ***\n\nTo display an overview page with a number of disapproved or approved products\nand product list you can use the [product filtering API](https://developers.google.com/shopping-content/guides/reports/products).\n\nTo display issues for each product in a detailed view, we recommend using the\nnew [merchant support service](https://developers.google.com/shopping-content/guides/quickstart) render product issues method to display\nproduct information and issues to your merchants. With the focus of this method\non helping merchants help themselves, it comes with a variety of features\nsuch as different supported languages, updated policies, and support for new\nupcoming features in the future. Learn more about\n[how to implement this new method into your interface](https://developers.google.com/shopping-content/guides/merchant-support).\n| **Note:** Use [Product Filtering API](https://developers.google.com/shopping-content/guides/reports/products) or [Product Status](https://developers.google.com/shopping-content/reference/rest/v2.1/productstatuses) for listing the overall issues (list of disapproved products). For detail of the issue, users should use Merchant Support API; for a list of products with issues, users should use Product Filtering API (recommended) or ProductStatuses.\n\nAlso, we suggest reviewing following resources to understand how the different\nproduct statuses work in Merchant Center and the Content API.\n\n- Learn more about [product disapprovals and warnings for Merchant Center](https://support.google.com/merchants/answer/9227009?ref_topic=7288019&sjid=10480504730388959254-EU)\n\n- Learn more about\n [Content API, product issues and severity for Merchant Center](https://developers.google.com/shopping-content/guides/how-tos/severity-mapping)\n\nWe recommend merchants to fix disapproved and warned products because this\naffects the number of products which are fully optimal to be live."]]
