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Account Level Errors and Warnings
Introduction/Business Impact
Account level enforcements are the highest priority issues to fix because it
affects the whole account and all of the respective products. These are issues
ranging from not finishing account onboarding requirements, not meeting our
website requirements or policies. Learn more about how account level
enforcement and policy violations work.
For your merchant experience to deal with account level issues within your
integration, Google wants to ensure they have the necessary insights to identify
what are the account issues and how to fix them.
UX Guidance
Account Level Issue Example: Set up and Policy Issues
From the new merchant support service Google launched in August 2023, we
recommend using this account level method to display account issues to your
merchants. With the focus of this method to help merchants help themselves,
it comes with a variety of features such as different languages
support, updated policies, and support for new upcoming features in the future.
Learn more about how to implement this new method into your interface.
It is important for merchants to know the statuses of their accounts, especially
if they are causing the account to be suspended, warnings, or haven't completed
the necessary onboarding . They need to understand what is the specific
underlying issue and how to fix it. They won't be able to serve products
on Free Listings and Paid Ads until they fix the account level issues and
file for an account re-review.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-09-03 UTC."],[[["Account-level enforcements require immediate attention as they impact all products and services within the Google Merchant Center account."],["These critical issues can stem from incomplete account onboarding, website non-compliance, or violations of Google's Merchant Center policies."],["Google provides a new merchant support service and API to help developers integrate tools for merchants to easily identify and resolve these account-level issues."],["Merchants must address these issues promptly to reinstate product listings and advertising campaigns on Google."],["For existing integrations using older APIs for account status, Google recommends transitioning to the latest merchant support service for enhanced functionality and future compatibility."]]],["Account-level enforcements are critical issues affecting entire merchant accounts and product listings. Merchants must identify and resolve these issues, such as incomplete onboarding or policy violations, to serve products on Free Listings and Paid Ads. Google recommends using their new merchant support service launched in August 2023 to display these issues, offering features like language support and policy updates. Merchants must understand the specific issues and fixes and may file for account re-review after resolution.\n"]]
