List of all product issues

We want to help you navigate the various eligibility requirements across our growing set of surfaces. This document contains the list of product issues and how they affect where that product can be shown.

What is an issue?

There are two types of issues:

❗	Errors:	Issues that affect the eligibility status.
⚠️	Warnings:	Issues that don't affect the eligibility status, but might affect how and where the product is displayed.

Both are important to fix, but the eligibility status is only affected by the errors. Therefore, you can have the status "Ready to show", but your products might still have issues that affect things like ranking.

What are the types of issues?

In the following article you see the list of possible issues divided into different categories: location, price, landing page, image and additional issues.

Location related issues

Issue	Ads	Admissions	Experiences	Operator BM	Solutions & Notes
Missing related POI missing_related_poi	Not Required	❗Error	Not Required	Not Required	Need to include related_locations in the feed for these products. If the provided location is not eligible, it will then become `None of the related POIs is eligible for the program` error
Missing related POI with admission missing_related_poi_with_admission	Not Required	❗ Error	Not Required	Not Required	This is fine if the product does not provide an admission ticket. (e.g. tours). As some of the experiences are not necessary tours.
None of the related POIs is eligible for the program Missing_eligible_related_location	Not Required	❗ Error	❗ Error	❗ Error	This error shows that the locations you sent are not eligible for the program. This might be because we don't match it to the right PlaceID, use "Find Location Matches" tool to send us the right PlaceIDs. If your location is not eligible, consider requesting Google to enable it.
Inconsistent duplicate related locations inconsistent_duplicated_related_locations	Not Required	❗ Error	Not Required	Not Required	Either delete one of the duplicates or make sure those that refer to the same location have the same attributes, like being marked as admission
Unrelated POI unrelated_poi	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	The POI is not related to the product, consider removing it from the list of related locations.
Overtagged admission overtagged_admission	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	A product option was incorrectly tagged as including admission to a POI. Consider removing the POI from the related locations or updating the relation type.
Undertagged admission undertagged_admission	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	A product option was incorrectly tagged as not including admission to a POI. Consider updating the location relation type.
Missing operator location missing_operator_location	Not Required	Not Required	Not Required	❗ Error	If applicable, consider adding the name and location of the operator of the activity.
Operator location can not be matched operator_location_can_not_be_matched	Not Required	Not Required	Not Required	❗ Error	Operator location can not be matched.
Operator name and location mismatch operator_name_location_mismatch	Not Required	Not Required	Not Required	❗ Error	Confirm the operator name matches the name of the business at this address on Google Maps.

More details can be found here. You can use the “Find Location Matching tool” to find the exact place ID for your POI.

Price related issues

Issue	Ads	Admissions	Experiences	Operator BM	Solutions & Notes
Missing price missing_price	❗ Error	❗ Error	❗ Error	❗ Error	Add pricing that adheres to our price policies for all product options
Price policy not followed price_policy	❗ Error	❗ Error	❗ Error	❗ Error	Review the Things to Do price policy to confirm that this product is in compliance
Unsupported or incorrect currency code unsupported_currency_code	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Confirm that you are using the correct currency code
Price higher on booking page actual_price_higher	❗ Error	❗ Error	❗ Error	❗ Error	Review the price you provided and match the price with the actual price.
Price lower on booking page actual_price_lower	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Review the price you provided and match price with the actual price.
Price option isn't actually free price_option_is_not_actually_free	❗ Error	❗ Error	❗ Error	❗ Error	Review price if it is free. Set the right price.
Price option is actually free price_option_is_actually_free	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Review price if it is not free. Set as free.
Price unavailable for booking within the next 30 days Price_option_unavailable	❗ Error	❗ Error	❗ Error	❗ Error	Check the product is bookable within next 30 days.
Restricted price availability price_option_restricted_availability	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	At least one price option has restricted availability, such as being available once a week during off-peak hours or once a month. Review the Things to Do price policies for guidance regarding price availability
Price is hard to discover price_option_hard_to_discover	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Make price more visible and easier to be found.
Invalid group price price_option_invalid_group_price	❗ Error	❗ Error	❗ Error	❗ Error	Make group price valid.
Not a standard adult price price_option_not_standard_adult_price	❗ Error	❗ Error	❗ Error	❗ Error	Check if price is standard adult price.
Price doesn't include taxes and fees price_option_does_not_include_taxes_and_fees	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Include taxes and fees to price.
Wrong default currency displayed price_option_wrong_displayed_currency	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Make default currency correct.

Landing page related issues

Issue	Ads	Admissions	Experiences	Operator BM	Solutions & Notes
Missing landing page missing_landing_page	❗ Error	❗ Error	❗ Error	❗ Error	Point to landing page.
Landing page policy not followed landing_page_policy	❗ Error	❗ Error	❗ Error	❗ Error	Review landing page policy and comply with it.
Landing page error landing_page_error	❗ Error	❗ Error	❗ Error	❗ Error	Check error for landing page.
Product option not found on landing page option_not_found_in_landing_page	❗ Error	❗ Error	❗ Error	❗ Error	Add product option on landing page or remove the option from the feed.
No mention of operator on landing page operator_not_mentioned_on_landing_page	Not Required	Not Required	Not Required	❗ Error	This operator doesn't appear on the landing page. Possibly because its location is associated with an incorrect operator. Make sure you've got the right location and that the landing page clearly mentions the operator name or address.

“Landing page guidelines” provide more recommendations on how to solve those issues.

Product info related issues

Issue	Ads	Admissions	Experiences	Operator BM	Solutions & Notes
Missing categories missing_travel_guided_type_categories	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Add categories
Missing title missing_title	❗ Error	❗ Error	❗ Error	❗ Error	Add title
Missing description missing_description	Not Required	Not Required	❗ Error	Not Required	Add description
Missing "TextFeature" formatting missing_text_feature	Not Required	Not Required	⚠️ Warning	Not Required	Add TextFeature format

"Title and description guidelines" provide more best practices about product info.

Image related issues

Issue	Ads	Admissions	Experiences	Operator BM	Solutions & Notes
Missing image missing_image	❗ Error	Not Required	❗ Error	Not Required	Add image
Image link broken image_link_broken	❗ Error	Not Required	❗ Error	Not Required	Fix broken image link
Image link decoding error image_decoding_error	❗ Error	Not Required	❗ Error	Not Required	Resolve image link decoding error
Image link too big image_too_big	⚠️ Warning	Not Required	❗ Error	Not Required	Make image link shorter
Image too small image_too_small	⚠️ Warning	Not Required	❗ Error	Not Required	Set image size appropriately
Image uses a single color image_single_color	❗ Error	Not Required	❗ Error	Not Required	Not to use image with a single color
Promotional overlay on image image_unwanted_overlays	❗ Error	Not Required	❗ Error	Not Required	Remove overlay on image
Processing failed pending_review	❗ Error	Not Required	❗ Error	Not Required	Try processing again
Image not crawlable due to robots.txt image_link_crawling_not_allowed	❗ Error	Not Required	❗ Error	Not Required	Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site
Image not retrieved (crawl rate too slow) image_link_slow_crawl	❗ Error	Not Required	❗ Error	Not Required	Ensure that Google can access and crawl your images; for example, you can increase crawl rate in Google Search Console or move images to a faster server
Image link pending crawl image_link_pending_crawl	❗ Error	Not Required	❗ Error	Not Required	Wait for the product image to be crawled (up to 3 days)

"Image and photography guidelines" provide more details on the image best practices.

Additional issues

Issue	Ads	Admissions	Experiences	Operator BM	Solutions & Notes
Generally ineligible general_policy	❗ Error	❗ Error	❗ Error	❗ Error	Review policy and comply with it
Inconsistent inventory type for the same operator or brand provider_name_officialness_inconsistency	❗ Error	❗ Error	❗ Error	❗ Error	Another product is marked as "official" or "operator direct" for a provider with the same name. Products from a provider related to the same POI or operator must be of the same inventory type.
Restricted Things to Do type restricted_things_to_do_type	❗ Error	❗ Error	❗ Error	❗ Error	At least one product option is about a restricted service type. Please review Things to Do policies for guidance about restricted businesses and services
Options are actually for different products options_actually_for_different_products	❗ Error	❗ Error	❗ Error	❗ Error	Please upload separate products that include all options for each. All options within a product should have the same product title, rating, reviews, etc.
Low rating low_rating	Not Required	Not Required	Not Required	Not Required	Improve the rating of the product
Official site policy not followed official_site_policy	❗ Error	❗ Error	❗ Error	❗ Error	This product doesn't meet our official site requirements. Review the Things to Do policies to learn more.
Official product targets list view landing page	Not Required	Not Required	Not Required	Not Required	Official products cannot link to list view landing pages. Either remove the "official" tagging or remove the list view landing page.
Multiple official products from different sources multiple_official_products_from_different_sources	❗ Error	❗ Error	❗ Error	❗ Error	There are official products ingested from more preferred source.
Pending review pending_review	❗ Error	❗ Error	❗ Error	❗ Error	Google needs to review this product before serving it to users. This process can take several days and only starts once no other critical issues appear in this section.
Related POI is not supported by the program unrelated_poi	Not Required	Not Required	Not Required	Not Required

If you have questions about the issues with your products, don't hesitate to contact us.