Google Pay is a convenient way to pay in millions of places, whether online, in stores, or in transit. It brings together everything you need at checkout and keeps your payment information safe in your Google Account.
Transit agencies around the world enable their readers to accept open loop payments. Customers find it convenient to use their contactless credit or debit cards to pay for their transit journeys on a pay-as-you-go basis, without the need to buy a ticket or specific transit card in advance.
Google Pay already supports open loop payments, and transit terminal support requires minimal effort. Beyond the transaction, Google aims to offer an enriched mobile device user experience.
This document describes additional features that Google Pay offers to make the user experience more intuitive and convenient.
The following are some of the supported features:
- Avoid device unlocking: The user doesn't need to unlock the phone or open up an app. Users save time when they hold the phone on the terminal for a transaction.
- Transaction receipts: Digital rich receipts help users keep track of expenses, as well as details about their journey like fare charges. If the agency supports fare capping, the receipts also provide a summary of the journey's total costs.
- Google Maps banner: While a transit rider plans their journey, the Maps banner lets them see where they can use Google Pay to pay with their device.
This guide helps public transit agencies, and their system integrators, know what's required for minimal acceptance and how to enable the best user experience when users pay with Google Pay.