Creating an Issue

This page shows how to create an issue in Google Issue Tracker.

You must have Create Issue or Admin permissions for the component where the issue will be created. If you have Comment on Issues permissions, you may set the issue title and description only. If you have Edit Issues permissions, you can set other fields.

Create an issue

To create an issue:

  1. Open Issue Tracker in your web browser.

  2. Click Create Issue.

    Issue Tracker opens a New Issue page that has the Component field selected. This field shows a drop-down list of components.

  3. Use the drop-down list to find the component where you want to create the issue. You can only find those components where you have Create Issue or Admin permissions.

  4. Choose a template that best applies to the issue you are reporting. Some components only have a default template. Optional.

  5. Enter a title in the Title field. The title is displayed when you view the details of the issue, as well as in search results, hotlists and other places where you are viewing lists of issues.

  6. Select a priority from the Priority drop-down list. Required.

  7. Select the issue type from the Type drop-down list. Required.

  8. Enter a description for the issue in the Description field. This field might already be partially populated for you if description text is provided by the default or selected template. Recommended.

  9. Add attachments, designate an assignee or add e-mail addresses (including mailing list addresses) to the cc list. Optional.

  10. Fill in the advanced fields for the issue. Optional.

    You can view these fields by toggling the Advanced Fields panel below the Assignee field. Generally, you can skip advanced fields when creating an issue. However, some components require you to enter values for them. If this is the case, the Advanced Fields section appears automatically, and the required fields are marked with an asterisk (*).

  11. Click the Create button to submit the issue or click Create & Start Another to submit the issue and open a New Issue page that is pre-populated with the values used for the issue you just created.

Create an issue based on an existing one

You can also create an issue based on an existing one. This method can save you time by using the existing issue to pre-fill certain fields.

To create an issue based on an existing one:

  1. Click the button next to Create Issue.

  2. Choose how you want to create the new issue from the dropdown list.

There are 5 possible options.

Option Description Appears When
in same component Starts a new issue with component set to the current component. Managing a component/Viewing issues under a component/Viewing an issue
in same hotlist Starts a new issue with the current hotlist added to it. Managing a hotlist/Viewing issues under a hotlist
blocking current issue Starts a new issue with the current issue as a blocked issue. Viewing an issue
blocked by current issue Starts a new issue with the current issue as a blocking issue. Viewing an issue
similar to current issue Starts a new issue with the fields of the current issue copied to the new issue. Viewing an issue

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