This field is set by the RBM platform. Do not include it when creating an agent event. The field resolves "phones/{E.164}/agentEvents/{eventId}", where {E.164} is the user's phone number in E.164 format and {eventId} is the agent-assigned ID of the agent event.
This field is set by the RBM platform. Do not include it when creating an agent message. The field resolves the time when the event is sent to the user.
Uses RFC 3339, where generated output will always be Z-normalized and uses 0, 3, 6 or 9 fractional digits. Offsets other than "Z" are also accepted. Examples: "2014-10-02T15:01:23Z", "2014-10-02T15:01:23.045123456Z" or "2014-10-02T15:01:23+05:30".
AgentEvent.EventType
Type of an agent event.
Enums
TYPE_UNSPECIFIED
Not specified.
IS_TYPING
The agent is typing.
READ
The message sent by a user has been read by the agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-04-27 UTC."],[[["`AgentEvent` represents an event sent from an agent to a user, containing details about the event's type and status."],["The `eventType` field defines the type of agent event, which can include `IS_TYPING` or `READ`, while `TYPE_UNSPECIFIED` means it was not specified."],["The `messageId` field indicates which user message the agent event corresponds to, and is specifically used for `READ` type events."],["The `sendTime` field, formatted as a Timestamp, signifies when the event was dispatched to the user, accepting RFC 3339 formats."],["The `create` method within `phones.agentEvents` allows for the sending of an event from the agent to the user."]]],[]]