发送事件

您的代理会向用户设备发送状态事件，以模拟人机互动。对于用户而言，这些事件会显示为已读回执或正在输入指示，确保用户知道自己的消息正在被处理。

如需了解完整的格式设置和值选项，请参阅 phones.agentEvents 参考文档。

如需详细了解代理从 RBM 平台收到的 webhook 事件，请参阅接收事件。

代理发送 READ 事件

对于用户而言，此事件表示特定消息的已读回执。这样一来，用户便会知道 RBM 平台已传送其消息，并且代理正在处理该消息。

以下代码会针对具有匹配 messageId 的消息发送 READ 事件。

cURL

curl -X POST "https://REGION-rcsbusinessmessaging.googleapis.com/v1/phones/PHONE_NUMBER/agentEvents?eventId=EVENT_ID&agentId=AGENT_ID" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/rcs-business-messaging" \
-H "`oauth2l header --json PATH_TO_SERVICE_ACCOUNT_KEY rcsbusinessmessaging`" \
-d "{
  'eventType': 'READ',
  'messageId': 'MESSAGE_ID'
}"

Node.js

// Reference to RBM API helper
const rbmApiHelper = require('@google/rcsbusinessmessaging');

// Send the device an event to indicate that messageId has been read
rbmApiHelper.sendReadMessage('[phone]', messageId);

此代码摘自 RBM 示例代理。

Java

import com.google.rbm.RbmApiHelper;
…

// Create an instance of the RBM API helper
RbmApiHelper rbmApiHelper = new RbmApiHelper();

// Send the device an event to indicate that messageId has been read
rbmApiHelper.sendReadMessage(messageId, "[phone]");

此代码摘自 RBM 示例代理。

Python

# Reference to RBM Python client helper and messaging object structure
from rcs_business_messaging import rbm_service

# Send the device an event to indicate that message_id was read
rbm_service.send_read_event('[phone]', message_id)

此代码摘自 RBM 示例代理。

C#

using RCSBusinessMessaging;
…

// Create an instance of the RBM API helper
RbmApiHelper rbmApiHelper = new RbmApiHelper(credentialsFileLocation,
                                                 projectId);

// Send the device an event to indicate that messageId has been read
rbmApiHelper.SendReadMessage(messageId, "[phone]");

此代码摘自 RBM 示例代理。

代理发送 IS_TYPING 事件

对于用户而言，此事件会显示为输入指示器，让用户知道您的代理正在撰写消息。输入指示器会在短时间（大约 20 秒）后或在用户设备收到客服人员发送的新消息时失效。您的代理可以发送多个 IS_TYPING 事件来重置输入指示器的过期计时器。

以下代码会发送 IS_TYPING 事件。

cURL

curl -X POST "https://REGION-rcsbusinessmessaging.googleapis.com/v1/phones/PHONE_NUMBER/agentEvents?eventId=EVENT_ID&agentId=AGENT_ID" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/rcs-business-messaging" \
-H "`oauth2l header --json PATH_TO_SERVICE_ACCOUNT_KEY rcsbusinessmessaging`" \
-d "{
  'eventType': 'IS_TYPING',
}"

Node.js

// Reference to RBM API helper
const rbmApiHelper = require('@google/rcsbusinessmessaging');

// Send the device an event to indicate that the agent is typing
rbmApiHelper.sendIsTypingMessage('[phone]', function() {
    console.log('Typing event sent!');
});

此代码摘自 RBM 示例代理。

Java

import com.google.rbm.RbmApiHelper;
…

// Create an instance of the RBM API helper
RbmApiHelper rbmApiHelper = new RbmApiHelper();

// Send the device an event to indicate that the agent is typing
rbmApiHelper.sendIsTypingMessage("[phone]");

此代码摘自 RBM 示例代理。

Python

# Reference to RBM Python client helper and messaging object structure
from rcs_business_messaging import rbm_service

# Send the device an event to indicate that the agent is typing
rbm_service.send_is_typing_event('[phone]')

此代码摘自 RBM 示例代理。

C#

using RCSBusinessMessaging;
…

// Create an instance of the RBM API helper
RbmApiHelper rbmApiHelper = new RbmApiHelper(credentialsFileLocation,
                                                 projectId);

// Send the device an event to indicate that the agent is typing
rbmApiHelper.SendIsTypingMessage(messageId, "[phone]");

此代码摘自 RBM 示例代理。