FAQ

Halaman Pertanyaan Umum (FAQ) berisi daftar pertanyaan dan jawaban yang berkaitan dengan topik tertentu. Halaman FAQ yang diberi markup dengan benar dapat memenuhi syarat untuk memiliki hasil kaya di Penelusuran dan Tindakan Markup untuk Asisten Google yang dapat membantu situs Anda menjangkau pengguna yang tepat. Berikut ini contoh hasil kaya FAQ:

Ketersediaan fitur

Hasil kaya FAQ tersedia di semua negara dan bahasa yang menyediakan Google Penelusuran. Fitur ini tersedia di perangkat desktop dan seluler.

Contoh

JSON-LD

Berikut ini contoh FAQPage di JSON-LD:

<html>
<head>
  <title>Example Site - Frequently Asked Questions(FAQ)</title>
</head>
<body>
<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [{
    "@type": "Question",
    "name": "What is the return policy?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "Most unopened items in new condition and returned within <strong>90 days</strong> will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.<br /><p>Online purchases may be returned via a major parcel carrier. <a href='http://example.com/returns'> Click here </a> to initiate a return.</p>"
    }
  }, {
    "@type": "Question",
    "name": "How long does it take to process a refund?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time."
    }
  }, {
    "@type": "Question",
    "name": "What is the policy for late/non-delivery of items ordered online?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During  busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. <br/> <p><a href='https://example.com/orders/'>Click here</a> to complete the form with your order-related question(s).</p>"
    }
  }, {
    "@type": "Question",
    "name": "When will my credit card be charged?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours."
    }
  }, {
    "@type": "Question",
    "name": "Will I be charged sales tax for online orders?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text":"Local and State sales tax will be collected if your recipient's mailing address is in: <ul><li>Arizona</li><li>California</li><li>Colorado</li></ul>"}
    }]
  }
</script>
</body>
</html>

Microdata

Berikut ini contoh FAQPage di Microdata:

<html itemscope itemtype="https://schema.org/FAQPage">
<head>
  <title>Example Site - Frequently Asked Questions(FAQ)</title>
</head>
<body>
  <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
    <h3 itemprop="name">What is the return policy?</h3>
    <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <div itemprop="text">
        Most unopened items in new condition and returned within <strong>90 days</strong> will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.
        <br /><p>Online purchases may be returned via a major parcel carrier. <a href="http://example.com/returns"> Click here </a> to initiate a return.</p>
      </div>
    </div>
  </div>
  <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
    <h3 itemprop="name">How long does it take to process a refund?</h3>
    <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <div itemprop="text">
        We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.
    </div>
  </div>
</div>
<div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
  <h3 itemprop="name">What is the policy for late/non-delivery of items ordered online?</h3>
  <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <div itemprop="text">
      Our local teams work diligently to make sure that your order arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During  busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.
      <br/> <p><a href="https://example.com/orders/">Click here</a> to complete the form with your order-related question(s).</p>
    </div>
  </div>
</div>
<div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
  <h3 itemprop="name">When will my credit card be charged?</h3>
  <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <div itemprop="text">
      We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.
    </div>
  </div>
</div>
<div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
  <h3 itemprop="name">Will I be charged sales tax for online orders?</h3>
  <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <div itemprop="text">
      Local and State sales tax will be collected if your recipient's mailing address is in:
      <ul>
        <li>Arizona</li>
        <li>California</li>
        <li>Colorado</li>
      </ul>
    </div>
  </div>
</div>
</body>
</html>

Panduan

Agar halaman FAQ Anda memenuhi syarat untuk hasil kaya FAQ, Anda harus mengikuti panduan berikut:

Panduan konten

Gunakan FAQPage hanya jika halaman Anda memiliki daftar pertanyaan beserta jawaban. Jika halaman Anda memiliki satu pertanyaan dan pengguna dapat mengirimkan jawaban alternatif, gunakan QAPage. Berikut ini beberapa contohnya:
Kasus penggunaan yang valid:
- Halaman FAQ yang ditulis oleh situs itu sendiri, tanpa memberi kesempatan bagi pengguna untuk mengirimkan jawaban alternatif
- Halaman dukungan produk yang mencantumkan FAQ, tanpa memberi kesempatan bagi pengguna untuk mengirimkan jawaban alternatif
Kasus penggunaan yang tidak valid:
- Halaman forum tempat pengguna dapat mengirimkan beberapa jawaban untuk satu pertanyaan
- Halaman dukungan produk tempat pengguna dapat mengirimkan beberapa jawaban untuk satu pertanyaan
- Halaman produk yang memungkinkan pengguna mengirimkan beberapa pertanyaan dan jawaban dalam satu halaman
Jangan gunakan FAQPage untuk tujuan iklan.
Pastikan setiap Question mencakup keseluruhan teks pertanyaan dan pastikan setiap Answer mencakup seluruh teks jawaban. Seluruh pertanyaan dan teks jawaban dapat ditampilkan.
Konten pertanyaan dan jawaban mungkin tidak ditampilkan sebagai hasil kaya jika berisi salah satu jenis konten berikut: bahasa yang vulgar, bahasa tidak sopan, seksual eksplisit, mengandung kekerasan, mendorong aktivitas berbahaya atau ilegal, maupun ujaran kebencian atau pelecehan.
Semua konten FAQ harus dapat dilihat oleh pengguna di halaman sumber.

Definisi jenis data terstruktur

Anda harus menyertakan properti wajib agar konten Anda memenuhi syarat untuk ditampilkan sebagai hasil kaya. Anda juga dapat menyertakan properti yang direkomendasikan untuk menambahkan informasi lainnya ke data terstruktur yang dapat memberikan pengalaman pengguna yang lebih baik.

Untuk memvalidasi dan melihat pratinjau data terstruktur Anda, gunakan Uji Hasil Kaya Google.

FAQPage

Definisi lengkap FAQPage disediakan di schema.org.

Jenis FAQPage menunjukkan bahwa halaman tersebut merupakan FAQ dengan pertanyaan yang telah dijawab. Harus ada satu jenis definisi FAQPage per halaman.

Properti wajib
`mainEntity`	`Question` Array elemen `Question` yang berisi daftar pertanyaan yang telah dijawab tentang `FAQPage` ini.

Question

Definisi lengkap Question tersedia di schema.org.

Jenis Question mendefinisikan satu pertanyaan yang telah dijawab dalam FAQ. Setiap instance Question harus dimasukkan dalam mainEntity array properti schema.org/FAQPage.

Properti wajib
`acceptedAnswer`	`Answer` Jawaban atas pertanyaan. Harus ada satu jawaban per pertanyaan.
`name`	`Text` Teks lengkap pertanyaan. Misalnya, "Berapa lama waktu yang dibutuhkan untuk memproses pengembalian dana?".

Answer

Definisi lengkap Answer tersedia di schema.org.

Jenis Answer menentukan acceptedAnswer untuk setiap Question di halaman ini.

Properti wajib
`text`	`Text` Jawaban lengkap atas pertanyaan. Jawaban dapat berisi konten HTML, seperti link dan daftar. Tag HTML yang valid antara lain: `<h1>` hingga `<h6>`, `<br>`, `<ol>`, `<ul>`, `<li>`, `<a>`, `<p>`, `<div>`, `<b>`, `<strong>`, `<i>`, dan `<em>`.