Contact Support

Overview

As a Google Maps Platform customer with Silver or Gold level support, you have access to exclusive enterprise-level support resources, including the Google Cloud Support Portal and support hotline, in addition to our standard support options. There are two levels of enterprise support available:

  • Silver-level support provides access to all enterprise support resources, 24 hours a day on weekdays (24x5).
  • Gold-level support provides access to all enterprise support resources, 24x5, and support for critical issues, 24x7.

Contact the Maps support team

Creating a support case

  1. Visit the Maps Platform support page.
  2. Fill out the fields on the page, then click the Submit button.
    • Select the severity of the case according to our definitions.
    • Provide additional information on the issue, if applicable: a link to your site, HTTP requests, received error codes, expected outcomes.