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Issue
Task
Resolution
Unable to update contact information
Configure contacts
Verify that you use the Gmail account associated with your Actions Center
account to add new contacts and grant additional administrator access.
Connection denied
Upload your public SSH key
Generate a new key.
SFTP time out
Upload your public SSH key
Failure in file upload due to a sporadic issue. Set up a retry mechanism so that if the file upload fails, a new attempt is made.
Cloud project ID issues
Enable Cloud API
Confirm the proper cloud project ID setup in API and our configuration.
Confirm project ID is available in CloudAPI.
Brand ID setup issues
Configure your brand
The default brand ID isn't editable. To update all other fields of the default brand, click the three dot Brandactions in the Actions Center brand configurations.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-07-22 UTC."],[],[],null,["# Common Issues\n\n| Issue | Task | Resolution |\n|--------------------------------------|----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| Unable to update contact information | Configure contacts | Verify that you use the Gmail account associated with your Actions Center account to add new contacts and grant additional administrator access. |\n| Connection denied | Upload your public SSH key | Generate a new key. |\n| SFTP time out | Upload your public SSH key | Failure in file upload due to a sporadic issue. Set up a retry mechanism so that if the file upload fails, a new attempt is made. |\n| Cloud project ID issues | Enable Cloud API | 1. Confirm the proper cloud project ID setup in API and our configuration. 2. Confirm project ID is available in CloudAPI. |\n| Brand ID setup issues | Configure your brand | The default brand ID isn't editable. To update all other fields of the default brand, click the three dot **Brand** **actions** in the [Actions Center brand configurations](https://actionscenter.google.com/brands). |"]]