While zero-touch is designed to work with all devices running Android 9.0 and above, there are some devices where zero-touch is blocked due to software incompatibility. The list below represents those devices for which we have received reports of zero-touch failing to work correctly.
Where possible, Google is working with the manufacturers to address the issues, and zero-touch may work correctly in later software versions of these devices. In some cases the issue may be specific to a particular country or carrier variant of the device, so please check with your device reseller before purchasing.
|Multilaser||M10_4G_PRO (Multilaser M10 4G Pro)|
|OnePlus||A6003 (OnePlus 6)|
|Samsung||SM-A205F (Samsung Galaxy A20)||Installing OTA update resolves the issue|
|Samsung||SM-P610 (Galaxy Tab S6 Lite)||Installing OTA update resolves the issue|
|Samsung||SM-T500 (Samsung Galaxy Tab A7 10.4)||Installing OTA update resolves the issue|
|Vivo||various||Due to modifications made in the setup wizard, zero-touch is blocked from working in most Vivo Android 9 and Android 10 models. Vivo are supporting zero-touch in Android 11 models|