Google Maps Platform Support and Resources

Overview

Discover support services for the Google Maps Platform, including developer communities, technical guidance, and expert support.

Premium support options

Premium customers should follow the steps to contact Premium Plan support.

Contact the Maps support team

Creating a support case

  1. Visit the Google Maps Platform Support page in the Google Cloud Platform console.
  2. Select the project related to your question, in the top dropdown bar of the Google Cloud Platform Console. You need to be an Owner or Editor on the project to file a support case.
  3. Fill out the fields in detail on the “Create a new support case” section. Be sure to select a “Severity” of the case according to our definitions.

Support response times

Support response times are indicated in the table below (resolution times may vary):

Severity Response time
Service Unusable First Response (P1) 1 hour on weekdays, excluding regional holidays
Standard Request First Response (P2, P3, P4) 48 hours
Feature Request First Response 48 hours

Community support

Support on Stack Overflow

We use the popular programming Q&A website Stack Overflow to field technical questions about the Google Maps Platform. Stack Overflow is a collaboratively-edited question and answer site for programmers. The site is not run by Google, but you can sign in using your Google account. Members of the Google Maps Platform team monitor several Google Maps related tags on Stack Overflow. It's a great place to ask technical questions about developing and maintaining your app.

The table below provides links to the Google Maps Platform product documentation, as well as links to Stack Overflow tagged for each API.

Product Documentation Coding Questions on Stack Overflow
Maps SDK for Android google-maps-android-api-2
Places SDK for Android google-places-android-api
Maps SDK for iOS google-maps-sdk-ios
Places SDK for iOS google-maps-places-ios
Maps JavaScript API google-maps-api-3
Google Places JavaScript library google-maps-api-3, google-places-api
Maps Static API google-static-maps
Street View API google-street-view
Places API google-places-api
Maps Embed API google-maps-embed
Maps URLs google-maps-urls
Directions API google-direction
Distance Matrix API google-distancematrix-api
Elevation API google-elevation-api
Geocoding API google-geocoding-api
Geolocation API google-geolocation
Roads API google-roads-api
Time Zone API google-maps-timezone

If you post a new question on Stack Overflow, please consider the following:

  • Before posting, please search the group to see if someone has already answered your question. You can search from the group homepage.
  • Be very clear about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.
  • Give plenty of details in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.
  • Please include a code snippet that demonstrates the problem. Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service like JSFiddle.
  • Read the Stack Overflow FAQ. Follow the community site's guidelines and tips to help ensure an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:

Ask a new question

Report an issue or feature request

If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps Platform team, please file a bug or feature request in our Issue Tracker.

If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.

All Issues per API Report a Bug Submit a Feature Request
Maps SDK for Android Bug Report Feature Request
Places SDK for Android Bug Report Feature Request
Maps SDK for iOS Bug Report Feature Request
Places SDK for iOS Bug Report Feature Request
Maps JavaScript API Bug Report Feature Request
Google Places JavaScript library Bug Report Feature Request
Maps Static API Bug Report Feature Request
Street View API Bug Report Feature Request
Places API Bug Report Feature Request
Maps Embed API Bug Report Feature Request
Maps URLs Bug Report Feature Request
Directions API Bug Report Feature Request
Distance Matrix API Bug Report Feature Request
Elevation API Bug Report Feature Request
Geocoding API Bug Report Feature Request
Geolocation API Bug Report Feature Request
Roads API Bug Report Feature Request
Time Zone API Bug Report Feature Request
Issue tracker status codes
New This issue/feature request has not been triaged.
Assigned The issue has a person assigned to it.
Accepted The issue has been acknowledged by the assignee, who will provide updates when active investigations begin.
Fixed The issue is resolved in a released version.
Fixed (Verified) The issue has been addressed and the correctness of the fix has been confirmed.
Won't fix (Not reproducible) There is either not enough information to fix the issue, or the issue as reported cannot be re-created.
Won't fix (Intended behavior) The issue describes the expected behavior of the product under the reported circumstances.
Won't fix (Obsolete) The issue is no longer relevant due to changes in the product.
Won't fix (Infeasible) The issue requires changes that cannot be implemented in the foreseeable future.
Duplicate This report duplicates an existing issue.
Issue tracker triaged codes
PendingFurtherReview This issue has passed initial triage and is waiting for priority review.
NeatIdea Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case.
NeedsMoreInfo This issue/feature request requires more information from the reporter.

Privacy inquiries

For questions related to data privacy and protection, you can contact us using the Data Privacy Inquiry Form.

Google Cloud Connect

Join the Google Cloud Connect community to get these exclusive benefits:

  • Updates and insights into Google Maps products, strategy, plans, and direction, including confidential news about product features.
  • The opportunity to attend to a quarterly, live presentation of the roadmap for our Google Maps products.
  • The ability to ask questions, send feedback, and share ideas with Google staff and other Google Maps Platform users.
  • The opportunity to attend regional Meetups, where you can collaborate with other Google Maps Platform users.

To join the community:

  1. Visit https://www.cloudconnect.goog/.
  2. Sign in with your Google Account (Gmail account or G Suite account). On your first visit, you'll need to specify your Google Cloud preferences and accept our privacy policy.
  3. Access the Google Maps discussions and content, by choosing Maps from the Resources menu on the Home page.

Staying informed

Here are some other ways to stay up to date with the Google Maps Platform:

Google frequently interacts with the developer community through screencasts and YouTube shows.

Terms of use

For your reference, here are the documents relating to your usage:

  • Terms of Service: Describes your rights and obligations as a Google Maps Platform customer.