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SuggestionResponse
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A response initiated when a user taps a suggestion.
| JSON representation |
{
"message": string,
"postbackData": string,
"createTime": string,
"text": string,
"type": enum (SuggestionType)
} |
| Fields |
message |
string
The message that contained the suggestions. Resolves to "conversations/{conversationId}/messages/{messageId}", where {conversationId} is the unique ID for the conversation and {messageId} is the unique ID for the message.
|
postbackData |
string
The base64-encoded payload that the agent receives when a user taps the suggestion.
|
createTime |
string (Timestamp format)
The time that user tapped the suggestion. A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".
|
text |
string
The user-visible text of the suggestion that the user tapped.
|
type |
enum (SuggestionType)
The type of suggestion that the user tapped.
|
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Last updated 2023-03-21 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2023-03-21 UTC."],[[["A SuggestionResponse is triggered when a user interacts with a suggestion provided in a Business Messages conversation."],["It contains essential information such as the original message, encoded agent payload, timestamp of the interaction, displayed suggestion text, and the type of suggestion used."],["The response data is structured in JSON format, including fields like `message`, `postbackData`, `createTime`, `text`, and `type` with specific data types and descriptions for each."]]],[]]