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The purpose of the Availability Viewer is to provide the history of a single
slot for a given merchant and service. This tool is useful when debugging
availability and real-time update related issues pre and post-launch.
To use the Availability Viewer, you must populate the Merchant ID,
Service ID, and the slot Start time range filters. The time range filter
must include the range start (enter the EPOCH time or use the datetime picker)
of the slot and optionally the range end (defaults to 1 week in the future).
To use the datetime picker, select the Start time filter. When the filter
pop-up opens, enter the EPOCH time or click the clock icon to open the datetime
picker. Select (or query by country) to find the appropriate time zone.
You can click a column name to sort the values in descending or ascending order.
Start time is sorted in descending order by default.
There can be multiple entries for a single slot if there is more than one
resource defined for the slot. For example, a party size of 2-6 eligible for a
reservation at 8:00 PM at Restaurant A. To narrow down search results
further, additional filters can be applied in the filter bar (e.g
‘Availability Tag’, ‘Recurrence’, ‘Schedule Exception’, ‘Spots Open’ and
‘Spots Total’).
If the slot is currently deleted, a red trash icon will be visible and
Spots Open, Spots Total, and Duration will be set to -1. If a slot
is deleted and then restored, this change will display in the history view. The
slot will show “Deleted” in red with a subsequent entry for “Updated.”
If you integrate using recurrence and schedule exceptions, a detailed view of
schedule exceptions is provided in the “View Exceptions” link. All schedule
exceptions for the recurrence time window will be displayed. This means schedule
exceptions that are before the inputted start time will show.
Additional attributes related to a slot can be viewed through clicking the
"view additional information" link. Attributes such as confirmation mode, and
scheduling rules can be viewed.
Definitions
Field
Updated On
The timestamp in UTC when the slot was updated
Status
Status of the slot which is either set to Updated or Deleted
Recurrence
If recurrence is defined in your integration, displays the recurrence
interval and end time (Epoch format)
Source
The origin of how the slot was changed. This is either set to "Feed"
or "RTU" (real-time updates)
Spots Open
If spots open and spots total are defined in your integration, displays
the number of open available spots allowed for booking
Spots Total
If spots open and spots total are defined in your integration, displays
the number of total spots allowed for booking
Schedule Exceptions
If recurrence is defined in your integration, displays the time booking
is not allowed to occur
Duration
The length in seconds of the given service for that time slot
Payment Option IDs
The list of IDs that reference the payment options which can be used
to pay for the service
Resources
Metadata related to the slot such as staff, room, party size
Scheduling Rule Overrides
Metadata related to scheduling rules such as last bookable sec, and
first bookable sec
Confirmation Mode
The booking confirmation mode for the slot, either synchronous or
asynchronous
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-05-20 UTC."],[[["\u003cp\u003eThe Availability Viewer tool helps debug availability and real-time update issues for a specific merchant, service, and time slot by providing a history of changes.\u003c/p\u003e\n"],["\u003cp\u003eTo use the tool, input the Merchant ID, Service ID, and slot Start time range (in EPOCH time or using the datetime picker).\u003c/p\u003e\n"],["\u003cp\u003eResults can be filtered further by Availability Tag, Recurrence, Schedule Exception, Spots Open, Spots Total, and sorted by column.\u003c/p\u003e\n"],["\u003cp\u003eThe history view displays slot status (Updated/Deleted), key attributes (spots, duration, resources, etc.), and details on recurrence and exceptions if applicable.\u003c/p\u003e\n"],["\u003cp\u003eAdditional information like confirmation mode and scheduling rules can be accessed through a dedicated link within the viewer.\u003c/p\u003e\n"]]],["The Availability Viewer tracks a slot's history for a merchant and service. Users must input the Merchant ID, Service ID, and slot Start time. Time ranges can be specified using the datetime picker with timezone selection. Results can be sorted by column, with Start time descending by default. Multiple entries can exist for a slot with different resources. Deleted slots show a red trash icon, and their history reflects deletions and updates. Recurrence and schedule exceptions are detailed via the \"View Exceptions\" link, and additional slot attributes are accessible through a separate link.\n"],null,["# Availability View\n\nThe purpose of the Availability Viewer is to provide the history of a single\nslot for a given merchant and service. This tool is useful when debugging\navailability and real-time update related issues pre and post-launch.\n| **Note:** Queries made in the \"Availability Viewer\" are environment specific.\n\nTo use the Availability Viewer, you must populate the **Merchant ID** ,\n**Service ID** , and the slot **Start time** range filters. The time range filter\nmust include the range start (enter the EPOCH time or use the datetime picker)\nof the slot and optionally the range end (defaults to 1 week in the future).\n\nTo use the datetime picker, select the **Start time** filter. When the filter\npop-up opens, enter the EPOCH time or click the clock icon to open the datetime\npicker. Select (or query by country) to find the appropriate time zone.\n\nYou can click a column name to sort the values in descending or ascending order.\n**Start time** is sorted in descending order by default.\n\nThere can be multiple entries for a single slot if there is more than one\nresource defined for the slot. For example, a party size of 2-6 eligible for a\nreservation at 8:00 PM at Restaurant A. To narrow down search results\nfurther, additional filters can be applied in the filter bar (e.g\n'Availability Tag', 'Recurrence', 'Schedule Exception', 'Spots Open' and\n'Spots Total').\n\nIf the slot is currently deleted, a red trash icon will be visible and\n**Spots Open** , **Spots Total** , and **Duration** will be set to -1. If a slot\nis deleted and then restored, this change will display in the history view. The\nslot will show \"Deleted\" in red with a subsequent entry for \"Updated.\"\n\nIf you integrate using recurrence and schedule exceptions, a detailed view of\nschedule exceptions is provided in the \"View Exceptions\" link. All schedule\nexceptions for the recurrence time window will be displayed. This means schedule\nexceptions that are before the inputted start time will show.\n\nAdditional attributes related to a slot can be viewed through clicking the\n\"view additional information\" link. Attributes such as confirmation mode, and\nscheduling rules can be viewed.\n\nDefinitions\n-----------\n\n| Field ||\n|---------------------------|--------------------------------------------------------------------------------------------------------------------------------|\n| Updated On | The timestamp in UTC when the slot was updated |\n| Status | Status of the slot which is either set to Updated or Deleted |\n| Recurrence | If recurrence is defined in your integration, displays the recurrence interval and end time (Epoch format) |\n| Source | The origin of how the slot was changed. This is either set to \"Feed\" or \"RTU\" (real-time updates) |\n| Spots Open | If spots open and spots total are defined in your integration, displays the number of open available spots allowed for booking |\n| Spots Total | If spots open and spots total are defined in your integration, displays the number of total spots allowed for booking |\n| Schedule Exceptions | If recurrence is defined in your integration, displays the time booking is not allowed to occur |\n| Duration | The length in seconds of the given service for that time slot |\n| Payment Option IDs | The list of IDs that reference the payment options which can be used to pay for the service |\n| Resources | Metadata related to the slot such as staff, room, party size |\n| Scheduling Rule Overrides | Metadata related to scheduling rules such as last bookable sec, and first bookable sec |\n| Confirmation Mode | The booking confirmation mode for the slot, either synchronous or asynchronous |"]]
