Troubleshoot Enterprise License Manager API issues
Stay organized with collections
Save and categorize content based on your preferences.
This page describes some common issues that you might encounter involving the
Enterprise License Manager API as a reseller.
403:usageLimits.accessNotConfigured
This error occurs when the API isn't enabled in the Google Cloud project. To resolve
this issue, go to the Google Cloud console, and enable the API. For more
information, see
Enable Google Workspace APIs.
403:domainCannotUseApis
This error occurs when your customer has disable reseller access to the
Admin SDK API. To resolve this issue, ask your customer to re-enable access to
the Admin SDK API. For more information, see
Control API access.
403:forbidden
This error occurs when you don't own the customer or your customer has disabled
reseller access to their Admin console.
To resolve this issue, either call the
customers.get method
before making calls to verify reseller ownership of customer or ask your
customer to re-enable reseller access to their Admin console. For more
information, see
Access a customer's Admin console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Troubleshoot Enterprise License Manager API issues\n\nThis page describes some common issues that you might encounter involving the\nEnterprise License Manager API as a reseller.\n\n`403:usageLimits.accessNotConfigured`\n-------------------------------------\n\nThis error occurs when the API isn't enabled in the Google Cloud project. To resolve\nthis issue, go to the Google Cloud console, and enable the API. For more\ninformation, see\n[Enable Google Workspace APIs](/workspace/guides/enable-apis).\n\n`403:domainCannotUseApis`\n-------------------------\n\nThis error occurs when your customer has disable reseller access to the\nAdmin SDK API. To resolve this issue, ask your customer to re-enable access to\nthe Admin SDK API. For more information, see\n[Control API access](https://support.google.com/a/answer/60757).\n\n`403:forbidden`\n---------------\n\nThis error occurs when you don't own the customer or your customer has disabled\nreseller access to their Admin console.\n\nTo resolve this issue, either call the\n[`customers.get` method](/workspace/admin/reseller/v1/reference/customers/get)\nbefore making calls to verify reseller ownership of customer or ask your\ncustomer to re-enable reseller access to their Admin console. For more\ninformation, see\n[Access a customer's Admin console](https://support.google.com/work/reseller/answer/6184379)."]]
