Partner information

Data Access

Micromobility collects information from our users when they submit queries for mobility providers via Google. The information collected may include pick-up and destination details. Our Privacy Policy provides more detail on the information we collect and why we collect it. The Privacy Policy also details how users can update, manage, export, and delete user information. For purposes of fulfilling a user request, we may share user details with the Partner, to be used in accordance with the Partner's privacy policy. Usage metrics may also be shared with the Partners for their integrations.

Micromobility also collects data from our Partners in order to surface their mobility offerings to Google users. The information collected may include pricing and availability, logos and other brand features, deeplinks to the Partner's app, and other relevant service information. We may use this information to improve Google products and services, subject to our agreement with the Partner.

Ranking

The micromobility options surfaced to users are ranked according to a combination of objective factors. These factors are designed to help users find relevant and useful results. The following factors are used: the user's most-used provider and the total journey time inclusive of walking and cycling time. Note that stale or low-quality data isn't displayed. The ranking of the suggestions isn't determined or influenced by partnerships or any financial relationships we might have with Partners.

Grounds for restriction, suspension, or termination

Google may, at its sole discretion, decide to suspend a partner's content (partially or completely) from Google Maps Micromobility Program for any of the following reasons:

1. Our system detected that the feed does not meet SLA set in the License Agreement;
2. We determined that feed quality deteriorated beyond what is acceptable. This includes feed quality issues with price accuracy, completeness, or inability to follow support provided by Google to resolve issues with the data;
3. We determined that the service provides deceptive, and/or harmful user experience and may cause harm to Google, its users, or third parties;
4. We detected other conduct or data issues that frustrate the purposes of Google Maps Micromobility Program or its ability to operate in a reasonable manner.

In case 1, Google will suspend surfacing of the feed automatically and will notify the partner via email about the suspension within 24 hours. If the partner restarts providing updated feed, the service will be automatically resurfaced without a separate notice to the partner.

In cases 2, 3 and 4, Google will notify the partner via email with a request to rectify the situation. If the partner fails to do so within 30 days, we reserve the right to suspend display of the partner's services on Google Maps. Partners can re-engage with Google Maps Micromobility Program for re-approval.

Google may, at its sole discretion, terminate a partner's participation in Google Maps Micromobility Program. Where required by law, Google will provide 30 days notice prior to termination, except where immediate termination is permitted, such as in the event of repeated policy violations.

Filing a complaint

If you want to file a complaint about Google Maps Micromobility Program or the service you have received, email [e-mail].

If you filed a complaint with Google Maps Micromobility Program and you are unsatisfied with the resolution, email [e-mail] to file an appeal.