Google Maps Platform Support and Resources
Overview
Discover support services for the Google Maps Platform, including developer communities, technical guidance, and expert support.
Premium support options
Premium customers should follow the steps to contact Premium Plan support.
Contact the Maps support team
Creating a support case
- Visit the Maps Platform support page.
- Select the project related to your question, in the top dropdown bar of the Google Cloud Console. You need to be an Owner or Editor on the project.
- Fill out the fields on the “Create a new support case” section, and select the “Severity” of the case according to our definitions.
- Please provide a meaningful title for your case in the "Subject" field.
- Provide additional information in the “Description” field , if applicable: a link to your site, HTTP requests, error codes, expected outcomes, steps to reproduce the issue.
Support response times
Access to support services is provided through the support section of the Maps console with support response times (resolution times may vary) as indicated in the table below:
| Severity | Response time |
| Service Unusable First Response (P1) | 1 hour on weekdays, excluding regional holidays |
| Standard Request First Response (P2, P3, P4) | 48 hours |
| Feature Request First Response | 48 hours |
Community support
Support on Stack Overflow
We use the popular programming Q&A website Stack Overflow to field technical questions about the Google Maps Platform. Stack Overflow is a collaboratively-edited question and answer site for programmers. The site is not run by Google, but you can sign in using your Google account. Members of the Google Maps Platform team monitor several Google Maps related tags on Stack Overflow. It's a great place to ask technical questions about developing and maintaining your app.
The table below provides links to the Google Maps Platform product documentation, as well as links to Stack Overflow tagged for each API.
If you post a new question on Stack Overflow, please consider the following:
- Before posting, please search the group to see if someone has already answered your question. You can search from the group homepage.
- Be very clear about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.
- Give plenty of details in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.
- Please include a code snippet that demonstrates the problem. Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service like JSFiddle.
- Read the Stack Overflow FAQ. Follow the community site's guidelines and tips to help ensure an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:
Current and recent incidents
See the latest Maps API outages and incidents.Report an issue or feature request
If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps Platform team, please file a bug or feature request in our Issue Tracker.
If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.
| Issue tracker status codes | |
|---|---|
| New | This issue/feature request has not been triaged. |
| Assigned | The issue has a person assigned to it. |
| Accepted | The issue has been acknowledged by the assignee, who will provide updates when active investigations begin. |
| Fixed | The issue is resolved in a released version. |
| Fixed (Verified) | The issue has been addressed and the correctness of the fix has been confirmed. |
| Won't fix (Not reproducible) | There is either not enough information to fix the issue, or the issue as reported cannot be re-created. |
| Won't fix (Intended behavior) | The issue describes the expected behavior of the product under the reported circumstances. |
| Won't fix (Obsolete) | The issue is no longer relevant due to changes in the product. |
| Won't fix (Infeasible) | The issue requires changes that cannot be implemented in the foreseeable future. |
| Duplicate | This report duplicates an existing issue. |
| Issue tracker triaged codes | |
|---|---|
| PendingFurtherReview | This issue has passed initial triage and is waiting for priority review. |
| NeatIdea | Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case. |
| NeedsMoreInfo | This issue/feature request requires more information from the reporter. |
Privacy inquiries
For questions related to data privacy and protection, you can contact us using the Data Privacy Inquiry Form.
Google Cloud Connect
Join the Google Cloud Connect community to get these exclusive benefits:
- Updates and insights into Google Maps products, strategy, plans, and direction, including confidential news about product features.
- The opportunity to attend to a quarterly, live presentation of the roadmap for our Google Maps products.
- The ability to ask questions, send feedback, and share ideas with Google staff and other Google Maps Platform users.
- The opportunity to attend regional Meetups, where you can collaborate with other Google Maps Platform users.
To join the community:
- Visit https://www.cloudconnect.goog/.
- Sign in with your Google Account (Gmail account or G Suite account). On your first visit, you'll need to specify your Google Cloud preferences and accept our privacy policy.
- Access the Google Maps discussions and content, by choosing Maps from the Resources menu on the Home page.
Staying informed
Here are some other ways to stay up to date with the Google Maps Platform:
- Subscribe to the relevant notification email groups to stay up to date
with developments and changes across the Maps Platform:
- google-maps-api-all-notify - Combined group that includes all of the email groups listed here (~25 messages per year).
- google-maps-api-tech-notify - Technical updates to Google Maps APIs and Web services (~10 messages per year).
- google-maps-js-api-v3-notify - New releases of the Google Maps JavaScript API (~4 messages per year).
- google-maps-api-features-notify - New features in the supported APIs (~4 messages per year).
- google-maps-api-legal-notify - Changes to terms of service, licensing updates, deprecation notices (~4 messages per year).
- google-maps-api-support-notify - Support Portal scheduled maintenance notices (~4 messages per year).
- Maps Platform Blog: A useful source of news and updates across all of Google's Geo developer products.
- Google Cloud Blog: Provides updates on all Google Cloud products, including the Google Maps Platform.
Google frequently interacts with the developer community through screencasts and YouTube shows.
- Google Maps Developers Live Recorded sessions
- Google Maps Developers GeoCasts
Terms of use
For your reference, here are the documents relating to your usage:
- Terms of Service: Describes your rights and obligations as a Google Maps Platform customer.