This page provides information about the upcoming changes for RCS for Business.
Upcoming enforcement of verification tokens
Effective date: To be announced
At a later date, providing a valid verification token will become a requirement when requesting an agent launch on certain carriers. If a token is missing or invalid, the launch request will fail.
Additionally, RCS clients will begin validating verification tokens directly. If a verification token is missing or invalid, the chatbot verification experience may be degraded in a way that is specific to the RCS client. Action will be required to maintain a seamless chatbot verification experience for existing agents.
What you need to do
- Prepare for launch requirements: Ensure your integration is ready to pass verification tokens when requesting launches on supported carriers.
- Update existing agents: To prevent a degraded user experience, you need to update all of your previously launched agents to include a valid verification token.
For more information about tokens and how to specify them, see the updated Brand verification guide.