Dispute flow
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Overview
The dispute flow is used to inform Google of customer or issuer initiated
disputes of payments. If a dispute is because of potential fraud, the
fraud reporting flow should be used in addition to
the dispute flow. A dispute can exist in multiple forms. An inquiry will
often precede a chargeback and is used to gather more information about a
transaction before a chargeback event occurs. An inquiry does not move any
money. Google is informed of inquiries through the
inquiryNotification
method.
If a chargeback event occurs, then money is returned to the user. Google is
informed of these through the
chargebackNotification
method.
If Google chooses to contest the chargeback and is successful, then the Payment
Integrator informs Google through the
chargebackReversedNotification
method. With this method money is being returned to Google.
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Last updated 2024-09-03 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-09-03 UTC."],[[["\u003cp\u003eThe dispute flow informs Google of customer or issuer initiated payment disputes, and for potential fraud, the fraud reporting flow should be used in addition to the dispute flow.\u003c/p\u003e\n"],["\u003cp\u003eInquiries often precede chargebacks to gather transaction information without moving money, and Google is informed through the \u003ccode\u003einquiryNotification\u003c/code\u003e method.\u003c/p\u003e\n"],["\u003cp\u003eChargebacks result in money being returned to the user, and Google is notified via the \u003ccode\u003echargebackNotification\u003c/code\u003e method.\u003c/p\u003e\n"],["\u003cp\u003eIf Google successfully contests a chargeback, the Payment Integrator informs Google through the \u003ccode\u003echargebackReversedNotification\u003c/code\u003e method, returning the money to Google.\u003c/p\u003e\n"]]],["The dispute flow notifies Google of customer or issuer payment disputes. In cases of potential fraud, the fraud reporting flow should be used alongside. Disputes can begin as inquiries, where no money changes hands, using the `inquiryNotification` method. Chargebacks, where money is returned to the user, are reported via `chargebackNotification`. If Google contests a chargeback successfully, the `chargebackReversedNotification` method is used to inform Google, returning funds.\n"],null,["# Dispute flow\n\nOverview\n--------\n\nThe **dispute flow** is used to inform Google of customer or issuer initiated\ndisputes of payments. If a dispute is because of potential fraud, the\n[**fraud reporting flow**](/standard-payments/v1/fops/card/fraud-reporting-flow) should be used in addition to\nthe **dispute flow** . A dispute can exist in multiple forms. An inquiry will\noften precede a chargeback and is used to gather more information about a\ntransaction before a chargeback event occurs. An inquiry does not move any\nmoney. Google is informed of inquiries through the\n[`inquiryNotification`](/standard-payments/google-card-fop-api/v1/google-card-fop-api.v1/inquiryNotification)\nmethod.\n\nIf a chargeback event occurs, then money is returned to the user. Google is\ninformed of these through the\n[`chargebackNotification`](/standard-payments/google-card-fop-api/v1/google-card-fop-api.v1/chargebackNotification)\nmethod.\n\nIf Google chooses to contest the chargeback and is successful, then the Payment\nIntegrator informs Google through the\n[`chargebackReversedNotification`](/standard-payments/google-card-fop-api/v1/google-card-fop-api.v1/chargebackReversedNotification)\nmethod. With this method money is being returned to Google."]]