Dispute flow
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Overview
The dispute flow is used to inform Google of customer or issuer initiated
disputes of payments. If a dispute is because of potential fraud, the
fraud reporting flow should be used in addition to
the dispute flow. A dispute can exist in multiple forms. An inquiry will
often precede a chargeback and is used to gather more information about a
transaction before a chargeback event occurs. An inquiry does not move any
money. Google is informed of inquiries through the
inquiryNotification
method.
If a chargeback event occurs, then money is returned to the user. Google is
informed of these through the
chargebackNotification
method.
If Google chooses to contest the chargeback and is successful, then the Payment
Integrator informs Google through the
chargebackReversedNotification
method. With this method money is being returned to Google.
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Last updated 2024-09-03 UTC.
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