In the case where the remittance statement doesn't match the integrator's expected value, the integrator should follow the diagram below to determine the pieces of information to provide to Google and resolution flow.
Remittance Disputes
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Last updated 2024-09-03 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-09-03 UTC."],[[["This guide helps integrators resolve remittance discrepancies when the received amount doesn't match expectations."],["Integrators should consult the provided flowchart to identify the necessary information for troubleshooting with Google."],["The flowchart outlines the steps to take to resolve the issue, including gathering specific data and working with Google support."]]],["When a remittance statement doesn't align with the integrator's expected value, the integrator needs to consult a provided diagram. This diagram guides them on identifying the necessary data to share with Google and outlines the steps for resolution. The integrator's key action is to use the diagram to determine the appropriate information to report and the correct procedure for resolving the discrepancy. This process ensures efficient communication and problem-solving with Google.\n"]]