Dispute Flow
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Dispute Flow
Overview
The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification
If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification
If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification
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Last updated 2024-10-16 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-16 UTC."],[[["\u003cp\u003eThe dispute flow communicates customer or issuer initiated payment disputes, including inquiries and chargebacks, to Google.\u003c/p\u003e\n"],["\u003cp\u003eInquiries serve as a preliminary step to gather information before a potential chargeback, without any immediate financial impact.\u003c/p\u003e\n"],["\u003cp\u003eChargebacks result in funds being returned to the user and are communicated to Google via the \u003ccode\u003echargebackNotification\u003c/code\u003e method.\u003c/p\u003e\n"],["\u003cp\u003eIf Google successfully contests a chargeback, the Payment Integrator notifies Google through the \u003ccode\u003echargebackReversedNotification\u003c/code\u003e method, leading to funds being returned to Google.\u003c/p\u003e\n"]]],["The dispute flow notifies Google about customer or issuer payment disputes. Inquiries, which precede chargebacks, gather transaction details without moving funds; Google is notified via `inquiryNotification`. Chargebacks refund money to the user, reported through `chargebackNotification`. If Google successfully contests a chargeback, the payment integrator uses `chargebackReversedNotification` to inform Google, returning funds to Google. Each method represents a step in the dispute resolution process.\n"],null,["Dispute Flow\n\n\nOverview\n\nThe **dispute flow** is used to inform Google of customer or issuer initiated disputes of payments. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the [`inquiryNotification`](/pay/korea-e-wallets-v1/google-korea-e-wallets-api/inquiryNotification#google.standardpayments.flows.chargeback_notification.v1.GoogleChargebackNotificationService.InquiryNotification) method.\n\nIf a chargeback event occurs, then money is returned to the user. Google is informed of these through the [`chargebackNotification`](/pay/korea-e-wallets-v1/google-korea-e-wallets-api/chargebackNotification#google.standardpayments.flows.chargeback_notification.v1.GoogleChargebackNotificationService.ChargebackNotification) method.\n\nIf Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the [`chargebackReversedNotification`](/pay/korea-e-wallets-v1/google-korea-e-wallets-api/chargebackReversedNotification#google.standardpayments.flows.chargeback_notification.v1.GoogleChargebackNotificationService.ChargebackReversedNotification) method. With this method money is being returned to Google."]]