My Business Business Calls API

  • The My Business Business Calls API allows you to manage and analyze business call data for Google My Business locations, including insights like missed calls.

  • When linked with Google Ads and call history enabled, eligible calls may appear as conversions, potentially impacting ad spending with smart bidding.

  • You need specific roles (OWNER, CO_OWNER, or MANAGER) to access and manage a location's call information through this API.

  • The API offers methods to retrieve call settings, get call insights, and update call settings for a given location.

The My Business Business Calls API manages business calls information of a location on Google and collect insights like the number of missed calls to their location. Additional information about Business calls can be found at https://support.google.com/business/answer/9688285?p=call_history.

If the Google Business Profile links to a Google Ads account and call history is turned on, calls that last longer than a specific time, and that can be attributed to an ad interaction, will show in the linked Google Ads account under the "Calls from Ads" conversion. If smart bidding and call conversions are used in the optimization strategy, there could be a change in ad spend. Learn more about smart bidding.

To view and perform actions on a location's calls, you need to be a OWNER, CO_OWNER or MANAGER of the location.

Service: mybusinessbusinesscalls.googleapis.com

The Service name mybusinessbusinesscalls.googleapis.com is needed to create RPC client stubs.

google.mybusiness.businesscalls.v1.BusinessCallsService

Methods
GetBusinessCallsSettings Returns the Business calls settings resource for the given location.
ListBusinessCallsInsights Returns insights for Business calls for a location.
UpdateBusinessCallsSettings Updates the Business call settings for the specified location.