AI-generated Key Takeaways
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This page provides support contacts for the Merchant API and Google Ads API, along with resources for troubleshooting and data requests.
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Contact the Merchant API team via the provided link for technical support with a 24-hour response time during weekdays.
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Refer to the Merchant Center Help Center for non-API related questions and the status dashboard to check for outages.
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For Google Ads API support, consult the Google Ads API developer site or forum for general information and community assistance.
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Businesses can request access to their data using the designated form for inquiries about data availability.
There are a number of support resources to help you accomplish your Merchant API-related tasks.
Merchant API support team
For technical support, contact the Merchant API support team. The team offers email-based support Monday to Friday. You can expect a 24-hour turnaround time for the initial reply.
Merchant Center support
For answers to non-API questions about Merchant Center, see the Merchant Center Help Center.
API status
If you're having a momentary issue with the Content API, check the Merchant Center status dashboard for outages.
API activity
You can check the API activity for your Merchant Center account on the API diagnostics page. See Debug API errors.
Google Ads
For general information and to learn more about the Google Ads API, visit the Google Ads API developer site or the Google Ads API forum.
Request data related to your business account
For any questions about the data available to you or how to access the data, complete the Business User Data Availability and Access form.