Google Maps Platform Customer Care
Simplify and streamline your support experience with Google Maps Platform Customer Care, scalable and flexible services built with your business needs at the center. Choose the service that’s right for your organization.
The Maps Platform Customer Care Portfolio
Standard Support is included for all Google Maps Platform customers, and provides access to documentation, Active Assist Recommendations, community support, and Google Maps Platform Billing and Technical Support.
| Features and Services |
Standard Support Recommended for non-business-critical workloads or workloads under development. Kickstart your Google Cloud journey with unlimited access to technical support. Troubleshoot, test, and explore. |
Enhanced Support Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support. |
| Pricing | Included | $500/month + 3% of monthly Google Maps Platform charges. |
| Initial response times | P1 cases: 1 hour on weekdays |
P1 cases: 1 hour P2 cases: 4 hours on weekdays, 16 hours on weekends |
| Service Times | 24/5 response, excluding regional holidays | 24/7 response for high- and critical-impact issues |
| Case creation | Console (email, chat) | Console (email, chat) |
| Case resolution | Email. By request: voice or video conference, and live group chat space. Collaborate with selected specialists for your case and include your team in collaboration channels. | |
| Technical Support Escalations | ||
| Assistance with a map data quality issue | ||
| Incident Reports by request |
Ready to get started? Sign up for Google Maps Platform Customer Care today.
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