What Are Highlights?

An important feature of Inbox by Gmail is Highlights. As the name implies, these “highlight” or surface key information and actions from an email and display them as easy-to-see chips in the inbox.

For instance, when a user receives a confirmation for a flight reservation, a chip may appear in their inbox with a summary of the trip and a link to check in. When they receive a receipt for an order, another chip may show an image of the purchase and even the expected delivery date.

As a sender, you can elevate information and actions to the inbox using Highlights. You declare them using structured data markup; currently supported types include:

The following sections introduce and show examples of some of these types.

Flight reservation

Use flight reservation markup in emails that confirm flight bookings. Highlights for flight reservations show departure and arrival information for each leg, alongside a beautiful image of the destination city. When available, real-time status appears, enhancing the Highlight with up-to date information and a real-time status badge.

Flight reservation Highlights also support Actions, including Check In action.

image of a flight reservation chip in the inbox
Flight reservation highlight

To learn more, see the flight reservation markup reference.

Order

Use order markup in emails that include a receipt for purchases (digital or physical goods). The user will see chips in the inbox level with information about cost, estimated delivery, and an image of the purchased item.

Order Highlights also support Actions, including View Order action.

image of an order confirmation chip in the inbox
Order confirmation highlight

To learn more, see the order markup reference.

Parcel delivery

Use parcel delivery markup in emails that include shipment notifications for orders. The user will see chips in the inbox level with same information as order, as well as a real-time status badge showing the up-to-date status.

Parcel delivery Highlights also support Actions including Track Package action.

image of a package tracking chip in the inbox
Package tracking highlight

To learn more, see the parcel delivery markup reference.

Hotel reservation

Use hotel reservation markup in emails that confirm hotel bookings. Highlights for hotel reservations show details of the booking and an image that you specify.

Hotel reservation Highlights also support Actions, including the Modify Reservation action.

image of a hotel reservation chip in the inbox
Hotel reservation highlight

To learn more, see the Hotel reservation markup reference.

Restaurant reservation

Use restaurant reservation markup in emails that confirm restaurant bookings. Highlights for restaurant reservations show details of the booking and an image that you specify.

Hotel reservation Highlights also support Actions, including the Modify Reservation action.

image of a restaurant reservation chip in the inbox
Restaurant reservation highlight

To learn more, see the Restaurant reservation markup reference.

Ticketed event reservation

Use ticketed event reservation markup in emails that confirm event bookings. Highlights for ticketed event reservations show selected details of the booking and an image that you specify.

Hotel reservation Highlights also support Actions, including the View Tickets action.

image of an event reservation chip in the inbox
Ticketed event reservation highlight

To learn more, see the Ticketed event markup reference.

Articles

Use article markup in emails that contain news stories or other similar publications. Highlights for articles show selected details of the article and an image that you specify.

image of article chip in the inbox
Article highlight

To learn more, see the Article markup reference.