We will be winding down Google Business Messages on July 31, 2024. Read more
here.
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| Live agent transfer |
Live agent transfer
Configure an agent that supports switching between bot and human
representatives. |
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Last updated 2023-01-09 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2023-01-09 UTC."],[[["Google Business Messages (GBM) will be discontinued on July 31, 2024, requiring businesses to transition to alternative communication channels."],["Brands using brand-managed entry points (like URLs or web widgets) must remove or replace them by July 15, 2024, while those using only Google entry points require no action."],["Businesses should inform users about the change and guide them to alternative channels, such as social media or website contact information."],["New partner registrations, agent/location verifications, and launches will be halted on May 22, 2024."],["GBM API endpoints will start returning errors after July 31, 2024, and partner console access will be revoked on the same date."]]],[]]