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Save and categorize content based on your preferences.
To help us direct you to the appropriate support team, choose your status from
the following tabs:
Launched partner
Technical support
If you've already integrated and launched with Ordering End-to-End and need
support for any technical issues, open a case on
this page
with our support team. Limit each case to one issue and create additional cases
as needed.
Urgent escalations
Follow this escalation path in case you are experiencing any of these issues:
Your integration is down.
An issue is preventing a majority of your merchants from serving.
A widespread issue blocking orders for end users. For example, orderfood.google.com is returning an HTTP 500 error.
For urgent issues mentioned above, please select the Urgent Technical Support category when you submit your support case.
If our internal team's evaluation confirms that the case qualifies as an urgent matter, the case will be escalated to our on-call engineering team.
If it is not an urgent case, our partner support team will handle the case during non-holiday business hours.
Undergoing maintenance
If you're undergoing maintenance and need to pause your integration,
you can toggle the Integration status on the Account and users page.
Actively integrating
If you're currently onboarding with Ordering End-to-End, contact your Google
consultant.
Note: If you haven't already, set up your contact information
to share your escalation contacts.
As the owner of your Ordering End-to-End project, you must ensure that your
inventory feeds
and fulfillment actions
remain online and up-to-date. You can also use the monitoring tools available
to you on the Actions Center.
If Google detects an increase in errors from your project, our team might reach
out to your technical contacts for escalation, depending on their severity. We then
expect you to resolve the issue in a timely manner.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-31 UTC."],[[["Launched partners experiencing technical issues with Ordering End-to-End should open a support case, prioritizing urgent issues like integration downtime or widespread service disruptions."],["Partners undergoing maintenance can pause their integration and update contact information through designated pages."],["Businesses actively onboarding with Ordering End-to-End should reach out to their Google consultant and ensure contact information is set up."],["Those interested in integrating can review the Ordering End-to-End documentation to learn more and express interest."],["Partners are responsible for maintaining their inventory feeds and fulfillment actions, and Google may escalate issues based on error monitoring."]]],["To obtain support, launched partners with technical issues should open a case, limiting each to one problem. For urgent technical problems like integration failure or widespread user impact, select the \"Urgent Technical Support\" category. Partners undergoing maintenance can pause integrations via the account page. Onboarding partners should contact their Google consultant, and those interested in integrating should refer to documentation. Partners must maintain online inventory feeds and fulfillment actions.\n"]]
