Lorsqu'un client passe une commande, vous pouvez l'informer des modifications apportées à celle-ci en envoyant un message de mise à jour à Google. Google transmet ensuite ce message au client dans l'UI de commande.
Voici les principaux motifs d'envoi de mises à jour de commande:
- Le délai de traitement estimé de la commande devient disponible ou change.
- L'état d'une commande change.
- Il n'est plus possible de traiter la commande.
- Le prix d'un plat inclus dans la commande a été modifié.
- Le client dispose d'une nouvelle façon de gérer sa commande, par exemple via le service client ou le numéro de téléphone du restaurant.
- Le reçu de la commande devient disponible.
Par exemple, l'exemple suivant utilise une mise à jour de commande pour faire passer l'état de la commande d'un client de CREATED à CONFIRMED après que le restaurant a confirmé la commande:
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:le restaurant confirme la commande | Une OrderUpdate avec l'état CONFIRMED est envoyée à Google. Il doit contenir actionOrderId, userVisibleOrderId, orderManagementActions et estimatedFulfillmentTime. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "CONFIRMED",
"label": "Provider confirmed"
},
"receipt": {
"userVisibleOrderId": "userVisibleId1234"
},
"updateTime": "2017-07-17T12:00:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z"
}
}
}
}
Pour découvrir les bases de la mise en œuvre des mises à jour de commandes pour votre projet, consultez le guide Mises à jour asynchrones des commandes.
Les sections suivantes fournissent des exemples pour des scénarios de mise à jour de commande plus avancés.
État "Refusé"
Les exemples ci-dessous illustrent une AsyncOrderUpdateRequestMessage pour les commandes qui ont été refusées pour diverses raisons. Voici quelques exemples de motifs de refus : lorsque le restaurant ne peut plus traiter la commande ou lorsque l'adresse de livraison associée à la commande est hors plage.
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:la commande est refusée, car le fournisseur ne peut pas contacter le restaurant ou celui-ci ne peut pas la traiter. | Envoyez à Google une OrderUpdate avec l'état REJECTED. Il doit comporter actionOrderId, userVisibleOrderId, orderManagementActions, rejectionInfo et foodOrderError de type d'erreur NO_CAPACITY. |
| Cas d'utilisation 2:la commande est refusée, car le livreur n'est pas disponible ou parce que l'adresse de livraison est hors de portée. | Envoyez à Google une OrderUpdate avec l'état REJECTED. Il doit comporter actionOrderId, userVisibleOrderId, orderManagementActions, rejectionInfo et foodOrderError de type d'erreur OUT_OF_SERVICE_AREA. |
| Cas d'utilisation 3:la commande est refusée, car le restaurant est fermé de manière inattendue ou en cours de fermeture. | Envoyez à Google une OrderUpdate avec l'état REJECTED. Il doit comporter actionOrderId, userVisibleOrderId, orderManagementActions, rejectionInfo et foodOrderError de type d'erreur CLOSED. |
| Cas d'utilisation 4:la commande est refusée, car certains articles ne sont pas disponibles. | Envoyez à Google une OrderUpdate avec l'état REJECTED. Il doit comporter actionOrderId, userVisibleOrderId, orderManagementActions, rejectionInfo et foodOrderError de type d'erreur AVAILABILITY_CHANGED. |
| Cas d'utilisation 5:la commande est refusée pour des raisons inconnues ou sans catégorie. | Envoyez à Google une OrderUpdate avec l'état REJECTED. Il doit comporter actionOrderId, userVisibleOrderId, orderManagementActions et rejectionInfo de type d'erreur UNKNOWN. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "REJECTED",
"label": "Order rejected"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"rejectionInfo": {
"type": "UNKNOWN",
"reason": "Sorry, the restaurant cannot take your order right now."
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"foodOrderErrors": [
{
"error": "NO_CAPACITY",
"description": "Sorry, the restaurant cannot take your order right now."
}
]
}
}
}
}
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "REJECTED",
"label": "Order rejected"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"rejectionInfo": {
"type": "UNKNOWN",
"reason": "Sorry, delivery is currently not available to your address."
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"foodOrderErrors": [
{
"error": "OUT_OF_SERVICE_AREA",
"description": "Sorry, delivery is currently not available to your address."
}
]
}
}
}
}
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "REJECTED",
"label": "Order rejected"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"rejectionInfo": {
"type": "UNKNOWN",
"reason": "Sorry, the restaurant is closed unexpectedly."
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"foodOrderErrors": [
{
"error": "CLOSED",
"description": "Sorry, the restaurant is closed unexpectedly."
}
]
}
}
}
}
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "REJECTED",
"label": "Order rejected"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"rejectionInfo": {
"type": "UNKNOWN",
"reason": "Sorry, some of items are not available right now."
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"foodOrderErrors": [
{
"error": "AVAILABILITY_CHANGED",
"id": "sample_menu_item_id",
"description": "Sorry, some of the items are not available right now."
}
]
}
}
}
}
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "REJECTED",
"label": "Order rejected"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"rejectionInfo": {
"type": "UNKNOWN",
"reason": "Sorry, your order is rejected."
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
]
}
}
}
État "Annulé"
L'exemple ci-dessous présente une AsyncOrderUpdateRequestMessage pour les commandes annulées à la demande du client.
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:la commande est annulée à la demande du client | Envoyez à Google une OrderUpdate avec l'état CANCELLED. Il doit contenir actionOrderId, userVisibleOrderId, orderManagementActions et cancellationInfo. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "CANCELLED",
"label": "Order cancelled"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"cancellationInfo": {
"reason": "Customer requested"
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
]
}
}
}
État de traitement
L'exemple ci-dessous montre un AsyncOrderUpdateRequestMessage pour les commandes qui ont été traitées.
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:la commande est traitée | Envoyez à Google une OrderUpdate avec l'état FULFILLED. Il doit contenir actionOrderId, userVisibleOrderId et orderManagementActions. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "FULFILLED",
"label": "Order delivered"
},
"updateTime": "2017-05-10T02:30:00.000Z",
"fulfillmentInfo": {
"deliveryTime": "2017-05-10T02:30:00.000Z"
},
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
]
}
}
}
État "En transit"
L'exemple ci-dessous présente un AsyncOrderUpdateRequestMessage pour les commandes en cours d'acheminement vers le client.
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:commande en cours d'acheminement. | Envoyez à Google une réponse OrderUpdate associée à l'état IN_TRANSIT. Il doit contenir actionOrderId, userVisibleOrderId, orderManagementActions et estimatedFulfillmentTime. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "IN_TRANSIT",
"label": "Order is on the way"
},
"inTransitInfo": {
"updatedTime": "2017-07-17T12:00:00Z"
},
"updateTime": "2017-07-17T12:00:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "PT20M"
}
}
}
}
État "Prêt pour le retrait"
L'exemple ci-dessous illustre une AsyncOrderUpdateRequestMessage pour les commandes prêtes à être retirées par le client.
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:la commande est prête à être retirée. | Envoyez à Google une OrderUpdate avec l'état READY_FOR_PICKUP. Il doit contenir actionOrderId, userVisibleOrderId, orderManagementActions et estimatedFulfillmentTime. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "READY_FOR_PICKUP",
"label": "Order is ready for pickup"
},
"updateTime": "2018-04-15T12:00:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "PT20M"
}
}
}
}
État de préparation des aliments
L'exemple ci-dessous illustre un AsyncOrderUpdateRequestMessage pour les commandes en cours de préparation par le restaurant.
| Cas d'utilisation | Mise en œuvre |
|---|---|
| Cas d'utilisation 1:le restaurant prépare la commande. | Envoyez à Google une OrderUpdate avec l'état IN_PREPARATION. Il doit contenir actionOrderId, userVisibleOrderId, orderManagementActions et estimatedFulfillmentTime. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "IN_PREPARATION",
"label": "Order is being prepared"
},
"updateTime": "2018-04-15T11:30:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "PT20M"
}
}
}
}
État de modification de la commande
Les exemples ci-dessous illustrent un AsyncOrderUpdateRequestMessage pour différentes modifications apportées à la commande d'un client.
| Cas d'utilisation 1:le délai de traitement estimé doit être mis à jour. | Envoyez une OrderUpdate à Google en précisant l'état de la commande (actionOrderId, userVisibleOrderId, orderManagementAction) et la valeur estimatedFulfillmentTime mise à jour. |
| Cas d'utilisation 2:le prix total de la commande doit être mis à jour. | Envoyez une OrderUpdate à Google en précisant l'état de la commande (actionOrderId, userVisibleOrderId, orderManagementAction, estimatedFulfillmentTime) et la version mise à jour du totalPrice. |
| Cas d'utilisation 3:les actions de gestion des commandes associées à la commande doivent être mises à jour. | Envoyez une OrderUpdate à Google en précisant l'état de la commande (actionOrderId, userVisibleOrderId, estimatedFulfillmentTime) et la valeur orderManagementActions mise à jour. |
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "CONFIRMED",
"label": "Provider confirmed"
},
"receipt": {
"userVisibleOrderId": "userVisibleId1234"
},
"updateTime": "2017-07-17T12:00:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z"
}
}
}
}
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "CONFIRMED",
"label": "Provider confirmed"
},
"receipt": {
"userVisibleOrderId": "userVisibleId1234"
},
"totalPrice": {
"type": "ESTIMATE",
"amount": {
"currencyCode": "USD",
"units": "20",
"nanos": 500000000
}
},
"updateTime": "2017-07-17T12:00:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z"
}
}
}
}
JSON
{
"isInSandbox": true,
"customPushMessage": {
"orderUpdate": {
"actionOrderId": "sample_action_order_id",
"orderState": {
"state": "CONFIRMED",
"label": "Provider confirmed"
},
"receipt": {
"userVisibleOrderId": "userVisibleId1234"
},
"updateTime": "2017-07-17T12:00:00Z",
"orderManagementActions": [
{
"type": "CUSTOMER_SERVICE",
"button": {
"title": "Contact customer service",
"openUrlAction": {
"url": "mailto:support@example.com"
}
}
},
{
"type": "EMAIL",
"button": {
"title": "Email restaurant",
"openUrlAction": {
"url": "mailto:person@example.com"
}
}
},
{
"type": "CALL_RESTAURANT",
"button": {
"title": "Call restaurant",
"openUrlAction": {
"url": "tel:+16505554679"
}
}
},
{
"type": "CALL_DRIVER",
"button": {
"title": "Call driver",
"openUrlAction": {
"url": "tel:+16505554681"
}
}
}
],
"infoExtension": {
"@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension",
"estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z"
}
}
}
}