Special instructions

Users might add specific instructions to their order, which you then pass to the party that handles that part of the order fulfillment.

To capture these instructions, check the notes fields associated with each instruction in the SubmitOrderRequest. Users can provide the following types of special instructions:

  • Delivery instructions apply to the order's delivery method or route. Extract delivery instructions from location.notes. The maximum number of characters is 500.
  • Menu item instructions are specific to a line item within the order. Extract menu item instructions from lineItem.subLines[0].note.
  • Order instructions apply to the order as a whole. Extract order instructions from cart.notes.