How to get help

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This page provides instructions on how new and existing partners can get help with their vehicle listings.

New partners

If you want to become a vehicle listings partner, fill out the partner qualification questionnaire.

Existing partners

If you're a current vehicle listings partner and have a question, you can create a new case in the partner portal to contact us. From within the portal, you can access your case history from the Support page. To create a new case, fill in the How can we help? box and click Start to go to the new case form.

When you create a new case, you're asked a few questions that help us better assist you. Please answer these questions to the best of your ability.

After you open a case, you can view and respond from your inbox or from the portal. Whenever there's an update to your case, you receive an email. After a case closes, you can't respond to that case again and must open a new case for any future questions.

Anyone that you grant access to your portal account can see any previous cases and respond to any open case from within the portal. Each case has a case number that you can reference at any time. Emails we send to you might also have a reference ID associated with them. Be sure to include that reference ID, or any other identifiers, such as a dealership store code, that are applicable to the case within your inquiry.

Other questions

If you are not currently a vehicle listings partner, but own or manage a Business Profile on Google, reach out to your data provider with questions about your vehicle inventory. If you are not sure who is sending your data to Google, follow the steps here to find out.

If you want to disable vehicle listings, go here. For any other questions, contact vl-support@google.com