Dispute Flow

AI-generated Key Takeaways

• The dispute flow is the process used to inform Google about payment disputes initiated by customers or issuers.

• In cases of potential fraud, both the dispute flow and the fraud reporting flow should be used.

• Inquiries often precede chargebacks and serve to gather more information without moving funds, communicated via inquiryNotification.

• Chargebacks result in funds being returned to the user and are communicated to Google via chargebackNotification.

• If Google successfully contests a chargeback, the Payment Integrator informs Google and returns the funds using chargebackReversedNotification.

Overview

The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. If a dispute is because of potential fraud, the fraud reporting flow should be used in addition to the dispute flow. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification method.

If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification method.

If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification method. With this method money is being returned to Google.