Troubleshooting

The following errors are specific to the Google Pay Web API and might appear when a Promise returned by loadPaymentData is rejected. The Web troubleshooting guide covers issues related to the following error types:

• Registration access
• merchantID
• Gateway validity
• Object validity
• Direct merchants

Registration and access

You might encounter the following errors at some point in your integration. This list provides some helpful troubleshooting advice should these errors arise.

This merchant is not enabled for Google Pay

The Google Pay API requires a Google merchantId for sites that configure PaymentsClient for a PRODUCTION environment. A Google merchantId is associated with one or more fully qualified domains through the Business Console. Check the returned error details for more information.

You have not registered to use this API

You haven't completed the process to register your websites for the Google Pay API. Review Request production access to register using the Business Console and request a review of your website's use of the Google Pay API.

This merchant profile does not have access to this feature

Google hasn't configured your website to use the Google Pay API. Review Request production access to request a review of your website's use of the Google Pay API via the Business Console.

This merchant has been disabled. Please contact us for more information

Contact us to learn more about the required steps to re-enable the Google Pay API for your Google Account.

Your domain "example.com" is not registered to use this API

The domain where your checkout is hosted isn't associated with the merchantId that you use. Make sure the merchantId parameter is correct and that your domain is registered via the Business Console.

The Google Pay API should be called in secure context!

The Google Pay API can only be used on websites in a secure context. For more information, see Secure contexts.

No keys found for this merchant profile

You must register your public encryption key with Google via the Business Console to complete a DIRECTtokenizationSpecification type integration.

merchantId

You might encounter the following errors related to merchantId at some point in your integration. This list provides some helpful troubleshooting advice should these errors arise.

merchantId must be set!

The merchantId parameter inside PaymentDataRequest must be set to the value provided using the Business Console. A merchantId parameter is only required when you use a PaymentsClient configured for a PRODUCTION environment. Review our Integration checklist to request a review of your website's use of the Google Pay API and to obtain your merchantId.

merchantId is not a string

The merchantId parameter inside PaymentDataRequest must always be a string. Ensure that the type of the merchantId parameter you use is a string before you call the API.

merchantId is not registered.

The merchantId parameter inside PaymentDataRequest must be provisioned via the Business Console. Review Request production access for more information.

Gateway validity

You might encounter the following errors related to gateway validity at some point in your integration. This list provides some helpful troubleshooting advice should these errors arise.

Unknown gateway 'yourgateway'

The gateway parameter you specified in paymentMethodTokenizationParameters.parameters isn't currently supported by Google. Contact your gateway for more information on their gateway identifier and associated fields, such as gatewayMerchantId.

Gateway 'example' cannot be used in production mode

The example gateway parameter value is only used for testing purposes and can't be used with a PaymentsClient configured for a PRODUCTION environment. Contact your gateway for more information about the PaymentMethodTokenizationSpecification parameters values that you need to set for use with the Google Pay API.

Object validity

You might encounter the following errors related to object validity at some point in your integration. This list provides some helpful troubleshooting advice should these errors arise.

Google Pay's PaymentDataRequest is not valid json

The parameter provided to loadPaymentData must always be a valid PaymentDataRequest object.

transactionInfo must be set!

The transactionInfo parameter inside PaymentDataRequest must always be a valid TransactionInfo object.

Direct merchants

You might encounter the following errors related to direct merchants at some point in your integration. This list provides some helpful troubleshooting advice should these errors arise.

Signature verification

You might encounter a signature verification error if the merchantId is wrong. This can happen in the TEST environment when you use the Tink library. To avoid this issue, set YOUR_MERCHANT_ID to 12345678901234567890 in:

.recipientId("merchant:YOUR_MERCHANT_ID")

Cannot decrypt token

If you use the Tink library to decrypt a token, take note of the following:

• Ensure that the Google Pay API response environment corresponds with the Tink environment. For more details, see the following example:
• If the Google Pay API response was returned by the environment TEST, then Tink points to the test environment for decryption.
• Don't modify the response from Google Pay API before it's passed to Tink. Ensure that you pass the entire token returned from the Google Pay API response. For more details, see the following note:
  Note: See Register event handler for user gesture for an example on paymentToken extraction for Android.
• Verify that you have the proper private key associated with the public key that you registered with Google.

Generate public and private key pair on Windows

If you're on Windows, and you want to follow the steps mentioned in Use OpenSSL to generate a private and public key pair, make sure you install Cygwin on your machine. This is needed to run the Linux commands.

Error objects

Error objects are objects that are returned by a rejected promise from a client JavaScript method.

PaymentsError

This object contains details about errors returned by client JavaScript methods. Errors might not be displayed in a user-facing dialog.

Property	Type	Description
statusCode	String	Short code that describes the type of error.
statusMessage	String	Developer-facing message that describes the error encountered and possible steps to correct it.

Common errors

This object displays errors that you might encounter across all JavaScript methods. Be sure to check the developer console for additional error messages.

Status Code	Description
BUYER_ACCOUNT_ERROR	The current Google user is unable to provide payment information.
DEVELOPER_ERROR	A passed parameter is improperly formatted. An error message may appear in the browser console for all configured environments.
MERCHANT_ACCOUNT_ERROR	The site that accesses the Google Pay API doesn't have the right permission. This could be due to either an incorrect configuration or an incorrect merchant identifier set in the request. For more details, check the statusMessage field. If you continue to have trouble, contact support.
INTERNAL_ERROR	General server error.