REST Resource: partners.tickets

Resource: Ticket

Represents a ticket used for tracking partner operational issues.

JSON representation 
{
  "name": string,
  "description": string,
  "priority": enum (Priority),
  "state": enum (State),
  "createTime": string,
  "updateTime": string,
  "resolveTime": string,
  "subject": string,
  "circuitIds": [
    string
  ]
}
Fields
name

string

Identifier. ID of the ticket. Format: partners/{partner}/tickets/{ticket}
description

string

Required. Immutable. Description of the ticket.
priority

enum (Priority)

Required. Priority of the ticket.
state

enum (State)

Optional. Status of the ticket.
createTime

string (Timestamp format)

Output only. Time the ticket was created.

Uses RFC 3339, where generated output will always be Z-normalized and use 0, 3, 6 or 9 fractional digits. Offsets other than "Z" are also accepted. Examples: "2014-10-02T15:01:23Z", "2014-10-02T15:01:23.045123456Z" or "2014-10-02T15:01:23+05:30".
updateTime

string (Timestamp format)

Output only. Time the ticket was last updated.

Uses RFC 3339, where generated output will always be Z-normalized and use 0, 3, 6 or 9 fractional digits. Offsets other than "Z" are also accepted. Examples: "2014-10-02T15:01:23Z", "2014-10-02T15:01:23.045123456Z" or "2014-10-02T15:01:23+05:30".
resolveTime

string (Timestamp format)

Output only. Time the ticket was resolved.

Uses RFC 3339, where generated output will always be Z-normalized and use 0, 3, 6 or 9 fractional digits. Offsets other than "Z" are also accepted. Examples: "2014-10-02T15:01:23Z", "2014-10-02T15:01:23.045123456Z" or "2014-10-02T15:01:23+05:30".
subject

string

Required. Immutable. Subject of the ticket.
circuitIds[]

string

Optional. Immutable. Circuit IDs which are associated with this ticket.

Priority

Priority of the ticket.

These priorities are mapped to priority of Support Ticket: google3/net/bandaid/loveshack/ticketing/ticketing.proto;l=687

Enums
PRIORITY_UNSPECIFIED Unspecified priority.
PRIORITY_P3 P3 priority (lowest priority).
PRIORITY_P2 P2 priority.
PRIORITY_P1 P1 priority.
PRIORITY_P0 P0 priority (highest priority).

State

State of the ticket.

These states are mapped to status of Support Ticket: google3/net/bandaid/loveshack/ticketing/ticketing.proto;l=649

Enums
STATE_UNSPECIFIED Unspecified status.
NEW New status.
IN_PROGRESS In progress status.
RESOLVED Resolved status.
CANCELLED Cancelled status.

Methods

create

 Creates a new Support Ticket.

get

 Gets a Support Ticket.

list

 Lists Support Tickets.

patch

 Updates a Support Ticket.