Quiz - Onboard and launch a location

1. Which of the following expectations does Business Messages require agents to meet?

   Choose as many answers as you see fit.

   Maintain a customer satisfaction rating (CSAT) of at least 80% and a merchant response rate (MRR) of at least 95%.

   Follow the agent and conversation design guidance outlined in Business Messages's documentation.

   Have human representatives available to answer questions when automation is unable to fulfill a request or when requested by users.

   Appear on all entry points that Business Messages supports.

2. What kind of ID does Business Messages use to identify locations?

   Map ID

   Google ID

   Plus code

   Place ID

3. Which of the following is a type of non-local information?

   Choose as many answers as you see fit.

   Phone number

   Agent name

   Welcome message

   Enabled domains

4. Which of the following types of automated responses does Business Messages allow you to configure in the conversational settings?

   Choose as many answers as you see fit.

   Welcome messages

   Recommendations

   Offline messages

   Conversation starters

5. Match the different types of locales with their descriptions.

   Each answer only matches one item.

   Default locale

     A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings.

   Supported locale

     A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings.

   User locale

     A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings.

   Resolved locale

     A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings.

6. Which of the following items can you update after you verify your agent?

   Choose as many answers as you see fit.

   Phone number

   Agent name

   Agent logo

   Localization settings

7. How soon is an agent available to users after launching?

   Instantaneously

   The next day

   In a few hours

   As soon as you complete a short, post-launch checklist

8. Which of the following pre-launch checklist items are required before launching a location?

   Choose as many answers as you see fit.

   Location-specific offline messages

   Location verification

   Live agents are available

   Message routing is complete

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