Choosing a provider
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Assistant can respond to some types of requests by connecting you with responses
provided by other creators and businesses, as well as responses from Google. For
example, you can ask for a game from your favorite creator, "Hey Google, play
[name of game]," and Assistant starts that game. You can also make a general
request, “Hey Google, play a game,” which could be fulfilled by a number of
different providers that have told Assistant they offer games. In situations
where more than one provider can fulfill the request, Assistant selects a
provider by applying the following rules in this order:
If you’ve chosen a provider, Assistant selects that provider. For example,
you may have picked a preferred music provider through Assistant settings or
setup flows, or your request may explicitly name a provider.
If you haven’t chosen a provider, Assistant ranks the available options,
using the following main factors:
Information about your preferences
Depending on your Google Account settings, this data can include
which providers you use most often or most recently, which apps are
installed or open on your phone or other device, which providers you
have linked to your Google Account, and other information about your
activity on Google services.
To learn more about how your data makes Assistant and other Google
services work better for you, and the choices you have to manage
your privacy, see Your data in the Assistant.
Information about the provider
The quality of user experience from a provider, based on things
like overall popularity, average user rating, how often the
provider successfully responds to user queries, and if you have a
subscription with that provider.
How well the provider responds to the details of your request, such
as in-stock products, special menu items, or specific flight times.
Eligible responses may be limited due to legal regulations that
govern sensitive information or audiences. For example, all
providers that participate in the Actions for Families program must
ensure that their Actions comply with applicable laws like COPPA.
In limited circumstances, some providers may be ranked higher due
to their partnership with Google in order to give high-quality
results to users.
If no provider clearly ranks highest, Assistant may ask you to choose a
provider so that it can respond to your request.
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Last updated 2024-09-18 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-09-18 UTC."],[[["\u003cp\u003eGoogle Assistant can connect you with responses from various creators, businesses, and Google for certain requests.\u003c/p\u003e\n"],["\u003cp\u003eAssistant prioritizes your preferred providers when fulfilling requests, based on your settings and past interactions.\u003c/p\u003e\n"],["\u003cp\u003eIf no preferred provider is selected, Assistant ranks options based on user preferences, provider quality, and request specifics.\u003c/p\u003e\n"],["\u003cp\u003eProvider ranking factors include popularity, user ratings, response success, legal regulations, and potential partnerships.\u003c/p\u003e\n"],["\u003cp\u003eAssistant may ask you to choose a provider if multiple options are equally ranked to ensure request fulfillment.\u003c/p\u003e\n"]]],[],null,["Assistant can respond to some types of requests by connecting you with responses\nprovided by other creators and businesses, as well as responses from Google. For\nexample, you can ask for a game from your favorite creator, \"Hey Google, play\n\\[name of game\\],\" and Assistant starts that game. You can also make a general\nrequest, \"Hey Google, play a game,\" which could be fulfilled by a number of\ndifferent providers that have told Assistant they offer games. In situations\nwhere more than one provider can fulfill the request, Assistant selects a\nprovider by applying the following rules in this order:\n\n1. If you've chosen a provider, Assistant selects that provider. For example,\n you may have picked a preferred music provider through Assistant settings or\n setup flows, or your request may explicitly name a provider.\n\n2. If you haven't chosen a provider, Assistant ranks the available options,\n using the following main factors:\n\n 1. Information about your preferences\n\n - Depending on your Google Account settings, this data can include\n which providers you use most often or most recently, which apps are\n installed or open on your phone or other device, which providers you\n have linked to your Google Account, and other information about your\n activity on Google services.\n\n - To learn more about how your data makes Assistant and other Google\n services work better for you, and the choices you have to manage\n your privacy, see [Your data in the Assistant](https://myaccount.google.com/yourdata/assistant?%0Ae=PrivacyAdvisorAssistant).\n\n 2. Information about the provider\n\n - The quality of user experience from a provider, based on things\n like overall popularity, average user rating, how often the\n provider successfully responds to user queries, and if you have a\n subscription with that provider.\n\n - How well the provider responds to the details of your request, such\n as in-stock products, special menu items, or specific flight times.\n\n - Eligible responses may be limited due to legal regulations that\n govern sensitive information or audiences. For example, all\n providers that participate in the Actions for Families program must\n ensure that their Actions comply with applicable laws like COPPA.\n\n - In limited circumstances, some providers may be ranked higher due\n to their partnership with Google in order to give high-quality\n results to users.\n\n3. If no provider clearly ranks highest, Assistant may ask you to choose a\n provider so that it can respond to your request."]]
