Dispute Flow

AI-generated Key Takeaways

• The dispute flow is used to inform Google of customer or issuer initiated disputes of payments, and in cases of fraud, the fraud reporting flow should also be used.

• Inquiries often precede chargebacks to gather information, but unlike chargebacks, they do not involve the movement of money.

• During a chargeback, money is returned to the user, and Google is informed through the chargebackNotification method.

• If Google successfully contests a chargeback, the Payment Integrator informs Google via the chargebackReversedNotification method, and the money is returned to Google.

Overview

The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. If a dispute is because of potential fraud, the fraud reporting flow should be used in addition to the dispute flow. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification method.

If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification method.

If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification method. With this method money is being returned to Google.