Partner Portal alerts

Reference this page to find out more information about Partner Portal alerts. There are links to the appropriate next steps for your issue included in each section.

Merchants missing availability

A merchant needs to have one or more future availabilities in the Availability feed. If the merchant doesn't have at least one future availability in the Availability feed, the merchant cannot be live on Reserve with Google. Refer to the "Merchants Missing Future Availability" table in the Inventory Details dashboard of the Partner Portal to see a full list of these merchants. This table is updated every two hours.

Merchant missing services

A merchant needs to have one or more services in the Services feed. If the merchant doesn't have at least one service in the Services feed, the merchant cannot be live on Reserve with Google. Refer to the "Merchants Missing Services" table in the Inventory Details dashboard of the Partner Portal to see a full list of these merchants. This table is updated every two hours.

Merchants in an unsupported country

A merchant needs to be within a supported country that your implementation supports. If the merchant’s country isn't supported by Reserve with Google, or your implementation doesn't support that country, the merchant cannot be live on Reserve with Google. Refer to the "Total Live Merchants by Country" table in the Live Merchants dashboard of the Partner Portal to see your full list of merchants by country. This table is updated every two hours. Email reserve-partners-support@google.com to see which countries your implementation currently supports or which merchants aren't live due to the country they're in.

Merchants missing a complete address

In order to be live on Reserve with Google, a merchant needs to be matched to a listing on Google Maps. The address of a merchant is a big determinant for how Google detects which merchant goes to which Google Maps listing. It's strongly recommended to regularly view the "Merchants Without Complete Addresses" table in the Partner Portal to see your full list of merchants without a complete address. These merchants aren't live on Reserve with Google. The table is updated every two hours.

Merchants missing a telephone number

In order to be live on Reserve with Google, a merchant needs to be matched to a listing on Google Maps. The telephone number of a merchant is a determinant for how Google detects which merchant goes to which Google Maps listing. It's strongly recommended that you include the telephone number to increase the chances that Google can automatically match your merchants to a Google Maps listing. Refer to the Merchants feed to see the proper format of the telephone number.

Services without a price

A service which isn't free must include a valid price. If the service’s price doesn't reflect a valid price, or is $0.00, the merchant cannot be live on Reserve with Google. Refer to the "Services With No Prices" table in the Inventory Details dashboard of the Partner Portal to see a full list of these merchants. This table is updated every two hours.

Services without a description

A service needs to include a valid description. If the service’s description is missing, we strongly encourage you to provide one. This allows important details to the users who need to know what they're booking. Email reserve-partners-support@google.com to receive a list of services that don't have a description.