• Business Communications
Business Messages RCS Business Messaging Verified Calls Verified SMS
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  • Business Communications
  • Business Messages
    • Overview
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  • RCS Business Messaging
  • Verified Calls
  • Verified SMS
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  • Create your first agent
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  • Register as a partner
  • Create and configure agents
    • Create an agent
    • Set your webhook
    • Set non-local information
    • Set messaging availability
    • Begin the conversation
    • Localization and locales
  • Add locations
  • Design agent functionality
    • Conversation design for Business Messages
    • How to approach the design
    • Design prerequisites
    • Set the stage with a welcome message
    • Guide the interaction
    • Be conversational
    • Use both automation and live agents
    • Re-engagement
    • Test, learn, optimize
    • Conversation design samples
      • Sales journey
  • Develop messaging flows
    • Overview: Life of a message
    • Receive messages
    • Send messages
    • Send and receive message receipts
    • Send and receive events
    • Send surveys
    • Sample conversations
      • Hello, World
      • Handoff from bot to live agent
      • Authenticate the user
  • Integrate with other products
    • Start conversations from a website
    • Start conversations from a URL
    • Automate with Dialogflow
    • Onboard locations with Business Profile
    • Authenticate with OAuth
  • Verify agents and locations
  • Launch agents and locations
    • Launch agents
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  • Fix a suspended agent
  • Monitor performance with metrics
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All quickstarts

Prerequisite setup
Gather prerequisites, register as a partner, and enable the APIs.
Create your first agent
Deploy an Echo Bot and experiment with the rich features of Business Messages.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2021-12-06 UTC.

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