Updates: Check the release notes for new features and product updates.

Verify an agent or location

After you create a Business Messages agent for a brand that you manage and finalize the agent's information, you can verify the agent and any associated locations. You must verify agents and locations before they can launch.

Agent verification

When you verify an agent, Business Messages confirms the agent's information with a contact from the brand that the agent represents. Once the brand contact confirms that you can represent the brand with the agent and that the agent information is correct, the agent is verified.

Prerequisites

Before you can verify your agent, you need to gather some information:

  • Partner name (your organization's name)
  • Partner email (your email)
  • Website of the brand the agent represents, as a publicly available URL starting with "https://"
  • Contact name and email (usually shares a domain with the brand website) for the brand the agent represents who can verify your business relationship with the brand and your authority to represent the brand

Confirm your agent information

Confirm your agent information before you verify your agent. When you verify an agent, you verify that your agent's branding information is accurate. After you verify an agent, you can only update the following items:

If you need to update read-only fields after you verify your agent, contact us. (You must first sign in with a Business Messages Google account. To register for an account, see Register with Business Messages.)

Verify an agent

When you request verification for an agent, Business Messages emails the brand contact you specify to confirm your agent's information.

When the brand contact verifies your agent information and Business Messages verifies your agent, you receive an email.

To verify an agent,

  1. Open the Business Communications Developer Console and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. In the left navigation, click Verify.
  4. Click Verify agent.
  5. Enter information for the agent's brand partner (your brand contact) and messaging partner (you).
  6. Click Verify.
  7. Click Proceed.

Cancel an agent verification request

If you discover that agent information is incorrect or that the agent otherwise isn't ready for verification, you can cancel pending verification requests. If you cancel a request, Business Messages notifies your brand contact, and you need to make a new verification request to restart the verification process.

To cancel an agent verification request,

  1. Open the Business Communications Developer Console and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. In the left navigation, click Verify.
  4. Click Cancel verification.

Location verification

After you verify an agent, you can verify locations associated with that agent. Once a location is verified and the associated agent is launched, you can launch the location for use with the agent.

When you verify a location, Business Messages treats it differently if it's part of a chain. Business Messages automatically identifies all the locations in the chain, creates brand locations for them, associates them with the same Business Messages agent, and marks the locations as verified.

To easily associate many locations with your agent,

  1. Create a location that matches a location in a business chain.
  2. Associate that location with your Business Messages agent.

When you verify the location, the Business Communications API automatically creates and associates all the other locations in the business's chain with the Business Messages agent.

Verify a location

When you request verification for a location, Business Messages confirms that the location matches the brand the associated agent represents. You receive an email when location verification is complete.

After you verify a location, you can't make any updates to it. To make updates to a location after it's verified, contact us. (You must first sign in with a Business Messages Google account. To register for an account, see Register with Business Messages.)

To verify a location,

  1. Open the Business Communications Developer Console and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. Click Locations in the left navigation.
  4. Select the locations you want to verify.
  5. Click Verify.
  6. Click Verify again.

Next steps

Once your agent and any associated locations are verified, you're ready to launch them so that they can communicate to users.